Configure Ticket and Sales Document Templates

To print tickets and other sales documents, you must first configure sales document templates. When you add a template, you select the type of document to print, such as a ticket, itemized receipt, or refund credit card receipt.

Next, you select the file to associate with the template that determines the layout of the printed document and the information it will include.

For ticket, itemized receipt, and credit card receipt templates, Altru provides a default.SVG file. The ticket .svg file can be customized. For all other document types, the program provides a set of preconfigured report files you can use to configure your sales document templates. For more information, see Understand Default Sales Document Files.

For ticket and sales document templates, you also select a printer list to associate with the template. This list determines the printers that are capable of printing the document. For example, if you add a sales document template and select Ticket as the type, you should assign a printer list to the template that includes only ticket printers. For more information about printer lists, see Configure Printer Lists.

You also configure printing rules for each template to determine whether the document prints based on the sales method and delivery method chosen during the sales process. Whether printing is deferred is based on the configuration of each delivery method. For more information, see Configure Printing Rules for Advance,Daily, and Online Sales.

If your organization processes group sales and accepts credit card payments, you should also configure group sales printing rules. For more information, see Configure Printing Rules Group Sales

Note: Ticket templates differ from the other sales document templates in that you can assign ticket templates to the specific programs you configure and sell. This allows you to print different tickets on an individual program basis. Ticket templates are also prioritized when they are assigned to programs. For more information, see Assign Ticket Templates to Programs.