Contact Support

To chat with our team or create a case after signing in to your account, go to Blackbaud Support. You need to be an authorized Support user for your organization and have Blackbaud ID (BBID) credentials to access Blackbaud Support and other Blackbaud resources.

Note: Applicants, references, and reviewers are advised to contact an admin of your individual organization for any questions.

For related information:

• To create a Blackbaud ID (BBID) for Blackbaud Award Management and Stewardship Management, see Creating a Blackbaud ID (BBID). BBID is required for users who log in to Blackbaud Award Management or Stewardship Management using an email and password. If you log in with the organization's single sign-on (SSO) or campus credentials, BBID is not required.

• To add an admin or user and grant them access to Customer Support or Training (Blackbaud University) resources, see Grant access to Blackbaud resources.

• To know more about Blackbaud ID and multi-factor authentication (MFA) enforcement, see BBID and MFA enforcement.

• To know more about Blackbaud ID and the website login, see Frequently asked questions.