Request a Backup

To request a backup, go to the Backup Portal URL for your Blackbaud Altru environment. It'll follow this format:

https://host.nxt.blackbaud.com/client-backup-tickets/?envid=ENVIRONMENT_ID&svcid=altru

Replace the ENVIRONMENT_ID placeholder with your Altru environment ID.

Tip: Don't know your ENVIRONMENT_ID? See the KnowledgeBase article "How to find my Environment ID?"

A history of backups will appear in a list.

Select Create backup. Then choose to use the latest backup or specify a date and time from the previous seven days. Consider specifying a backup time if you recently processed a large change and need to undo it.

To manage backups, your user must have the Backup requests – Backup Administrators permissions role.

To manage users, log in to www.blackbaud.com and select Security. Then view the Blackbaud Altru roles. Enable the role for the appropriate users. For more details, see Roles.

• Date submitted - shows the date and time when the request was made.

• Backup time - shows the date and time of last data in the backup.

• Submitter - shows the email address of the user who made the request.

  Requests submitted by Blackbaud employees, including customer support, are listed as Blackbaud.

  If you file a customer support ticket and they request a backup on your behalf, it counts towards your organization's quota limit (typically one per month). Blackbaud backups you didn't request aren't counted towards this limit.

• Backup ticket status - shows whether the request is processing or complete.

• Backup file status - shows whether the request is expired or the days until expiration.

• Action - When a backup request is complete, it remains available for one week. You can only download backups that you requested; you can't download backups requested by other users. Select Download backup to access your completed backup.

• Processing - The processing time for each request varies based on the size of the database.

• Completed - Backup requests which are processed and available for download are complete.

• Expired - Backups automatically expire after seven days. Expired backups are not available for download or use.

From Blackbaud CRM's Cloud Portal, select Backups. A history of backup requests appears in a list.

To request a backup, select Create backup. Then choose to use the latest backup or specify a date and time from the previous seven days. Consider specifying a backup time if you recently processed a large change and need to undo it.

To manage backups, your user must have the Backup requests – Backup Administrators permissions role.

To manage users, log in to www.blackbaud.com and select Security. Then view the Blackbaud CRM roles. Enable the role for the appropriate users. For more details, see Roles.

• Date submitted - shows the date and time when the request was made.

• Backup time - shows the date and time of last data in the backup.

• Submitter - shows the email address of the user who made the request.

  Requests submitted by Blackbaud employees, including customer support, are listed as Blackbaud.

  If you file a customer support ticket and they request a backup on your behalf, it counts towards your organization's quota limit (typically one per month). Blackbaud backups you didn't request aren't counted towards this limit.

• Backup ticket status - shows whether the request is processing or complete.

• Backup file status - shows whether the request is expired or the days until expiration.

• Action - When a backup request is complete, it remains available for one week. You can only download backups that you requested; you can't download backups requested by other users. Select Download backup to access your completed backup.

• Processing - The processing time for each request varies based on the size of the database.

• Completed - Backup requests which are processed and available for download are complete.

• Expired - Backups automatically expire after seven days. Expired backups are not available for download or use.

Your organization can request one backup per month.

1. From the On-demand backups tile, select Request backup.

2. Select Create backup.

3. Review the Tenant ID of the database.

   Tip: The Tenant ID displays under Details on the Database view options page.

4. Select whether to

   • Use latest backup

   • Specify backup time. Then choose a date and time from the previous seven days. Consider this option if you recently processed a large change and need to undo it. Choose a time before the change occurred.

5. Select Submit.

6. Processing time varies based on the size of the database. You'll receive an email notification when it's ready. Use the link in the email to access your backup data. It expires after seven days.

You can download data for backups you requested. You can't access ones requested by other users. Backups expire after seven days.

1. When your requested backup is ready, you'll receive an email notification. You can select the link within the email. or locate your completed request in the list of backups and select Download backup.

2. Review the details:

   • Ticket number

   • Status

   • Date and time

   • Submitter name

3. For SAS URL, select Copy. You'll use this Shared Access Signature Uniform Resource Identifier (SAS URI) to retrieve your database backup from Microsoft Azure Storage Explorer.

4. Download and install Microsoft's free tool. Azure Storage Explorer - cloud storage management. Choose the version for your operating system.

5. Next review the instructions for How to download a backup using the Microsoft Azure Storage Explorer.

6. Select Download certificate bundle. A zip file is saved to your local computer. It includes a TDE certificate and related files..

7. Unzip it to access your Transparent Data Encryption (TDE) certificate.

8. Then follow the instructions How to restore a Transparent Data Encryption (TDE) database backup.

When creating a backup ticket, if you select a specific point in time for a backup, the product uses the Data center server’s date and time.

To determine which time zone your data center is in, go to the FTP Access Account Information tile on the Database view options page. To identify the server location, use the first three letters and numbers listed in the Server field.

Data Center Regions:

S21 - East US 2 (EST)

S22 - West Europe (CEST)

S23 - Central Canada (EST)

S24 - Australia East (AEST)

S41 - South Central US(CT)

S51 - West US (PST)

S52 - East US 2 (EST)

To request a backup, go to the Backup Portal URL for your Blackbaud NetCommunity environment. It'll follow this format:

https://host.nxt.blackbaud.com/client-backup-tickets/?envid=ENVIRONMENT_ID&svcid=nc

Replace the ENVIRONMENT_ID placeholder with your NetCommunity environment ID.

Tip: Don't know your ENVIRONMENT_ID? See the KnowledgeBase article "How to find my Environment ID?"

A history of backup requests will appear in a list.

Select Create backup. Then choose to use the latest backup or specify a date and time from the previous seven days. Consider specifying a backup time if you recently processed a large change and need to undo it.

To manage backups, your user must have the Backup requests – Backup Administrators permissions role.

To manage users, log in to www.blackbaud.com and select Security. Then view the Blackbaud NetCommunity roles. Enable the role for the appropriate users. For more details, see Roles.

• Date submitted - shows the date and time when the request was made.

• Backup time - shows the date and time of last data in the backup.

• Submitter - shows the email address of the user who made the request.

  Requests submitted by Blackbaud employees, including customer support, are listed as Blackbaud.

  If you file a customer support ticket and they request a backup on your behalf, it counts towards your organization's quota limit (typically one per month). Blackbaud backups you didn't request aren't counted towards this limit.

• Backup ticket status - shows whether the request is processing or complete.

• Backup file status - shows whether the request is expired or the days until expiration.

• Action - When a backup request is complete, it remains available for one week. You can only download backups that you requested; you can't download backups requested by other users. Select Download backup to access your completed backup.

• Processing - The processing time for each request varies based on the size of the database.

• Completed - Backup requests which are processed and available for download are complete.

• Expired - Backups automatically expire after seven days. Expired backups are not available for download or use.

Your organization can request one backup per month.

1. From the On-demand backups tile, select Request backup.

2. Select Create backup.

3. Review the Tenant ID of the database.

   Tip: The Tenant ID displays under Details on the Database view options page.

4. Select whether to

   • Use latest backup

   • Specify backup time. Then choose a date and time from the previous seven days. Consider this option if you recently processed a large change and need to undo it. Choose a time before the change occurred.

5. Select Submit.

6. Processing time varies based on the size of the database. You'll receive an email notification when it's ready. Use the link in the email to access your backup data. It expires after seven days.

You can download data for backups you requested. You can't access ones requested by other users. Backups expire after seven days.

1. When your requested backup is ready, you'll receive an email notification. You can select the link within the email. or locate your completed request in the list of backups and select Download backup.

2. Review the details:

   • Ticket number

   • Status

   • Date and time

   • Submitter name

3. For SAS URL, select Copy. You'll use this Shared Access Signature Uniform Resource Identifier (SAS URI) to retrieve your database backup from Microsoft Azure Storage Explorer.

4. Download and install Microsoft's free tool. Azure Storage Explorer - cloud storage management. Choose the version for your operating system.

5. Next review the instructions for How to download a backup using the Microsoft Azure Storage Explorer.

6. Select Download certificate bundle. A zip file is saved to your local computer. It includes a TDE certificate and related files..

7. Unzip it to access your Transparent Data Encryption (TDE) certificate.

8. Then follow the instructions How to restore a Transparent Data Encryption (TDE) database backup.

When creating a backup ticket, if you select a specific point in time for a backup, the product uses the Data center server’s date and time.

To determine which time zone your data center is in, go to the FTP Access Account Information tile on the Database view options page. To identify the server location, use the first three letters and numbers listed in the Server field.

Data Center Regions:

S21 - East US 2 (EST)

S22 - West Europe (CEST)

S23 - Central Canada (EST)

S24 - Australia East (AEST)

S41 - South Central US(CT)

S51 - West US (PST)

S52 - East US 2 (EST)

To request a backup, go to the Backup Portal URL for your Blackbaud ResearchPoint environment. It'll follow this format:

https://host.nxt.blackbaud.com/client-backup-tickets/?envid=ENVIRONMENT_ID&svcid=rp

Replace the ENVIRONMENT_ID placeholder with your ResearchPoint environment ID.

Tip: Don't know your ENVIRONMENT_ID? See the KnowledgeBase article "How to find my Environment ID?"

A history of backup requests will appear in a list.

Select Create backup. Then choose to use the latest backup or specify a date and time from the previous seven days. Consider specifying a backup time if you recently processed a large change and need to undo it.

To manage backups, your user must have the Backup requests – Backup Administrators permissions role.

To manage users, log in to www.blackbaud.com and select Security. Then view the Blackbaud ResearchPoint roles. Enable the role for the appropriate users. For more details, see Roles.

• Date submitted - shows the date and time when the request was made.

• Backup time - shows the date and time of last data in the backup.

• Submitter - shows the email address of the user who made the request.

  Requests submitted by Blackbaud employees, including customer support, are listed as Blackbaud.

  If you file a customer support ticket and they request a backup on your behalf, it counts towards your organization's quota limit (typically one per month). Blackbaud backups you didn't request aren't counted towards this limit.

• Backup ticket status - shows whether the request is processing or complete.

• Backup file status - shows whether the request is expired or the days until expiration.

• Action - When a backup request is complete, it remains available for one week. You can only download backups that you requested; you can't download backups requested by other users. Select Download backup to access your completed backup.

• Processing - The processing time for each request varies based on the size of the database.

• Completed - Backup requests which are processed and available for download are complete.

• Expired - Backups automatically expire after seven days. Expired backups are not available for download or use.