Account Configurations

For each Blackbaud Merchant Services account, you can set up multiple account configurations. Account configurations determine:

  • Which credit card types you accept

  • Whether transactions process in live or test mode

  • The level of fraud protection with Card Security Code (CSC) and Address Verification Service (AVS) provided

For example, you may have separate configurations based on accepted card types or fraud protection levels, or to process live and test transactions separately.

Add and manage account configurations from the Blackbaud Merchant Services Web Portal under Settings.

Note: Forms and solutions using Blackbaud's new checkout experience, such as Blackbaud Donation Forms and Luminate Online, apply industry best practice settings for AVS levels, CSC levels, and supported card types.

Tip: Account configurations may appear as merchant accounts in your Blackbaud solutions.

Add an account configuration

  1. From Settings, under Account configurations, select Add configuration.

  2. Enter a unique name and description to help identify the account configuration.

  3. To set up the configuration but not make it available to process transactions, select Inactive.

  4. Choose the preferred security settings for CSC and AVS levels. For more information, see Fraud Management.

  5. Choose the account's process mode:

    • Live — Process live credit card transactions

    • Test — Test Blackbaud Merchant Services and its connection to your Blackbaud solution without charging a card

    • Demo — Demonstrate how Blackbaud Merchant Services processes credit card transactions

      Tip: To test transactions in Test or Demo mode, use available test credit cards.

  6. Choose which credit cards to support.

  7. Choose whether to display an optional survey from Blackbaud to payers after checkout.

    Tip: To help Blackbaud improve the online payment experience, we recommend leaving this turned on. When enabled, Blackbaud periodically presents surveys and collects research on user interaction. For example, we may ask the payer how easy they found the checkout process or if they have suggestions to improve their experience.

  8. Select Save.

Manage existing account configurations

From Settings, under Account configurations, you can edit or delete account configurations. To avoid interruption in payment processing, you need at least one account configuration per Blackbaud Merchant Services account.

  • To edit an account configuration — such as to accept additional credit card types — select its menu , then select Edit. Make changes as needed, then Save.

  • To delete an account configuration — such as when it's no longer needed — select its menu , then select Delete.

Warning: If an account configuration is in use by an online form, deleting it or marking it inactive can cause errors and prevent transactions from processing.

Warning: eTapestry users — To ensure transactions process correctly, we recommend you don't edit or delete the default configuration settings. Contact eTapestry Support before making changes.