Suspect Transactions

Blackbaud Merchant Services automatically flags transactions as suspect when they meet specific criteria, such as:

• The transaction comes from a questionable IP address

• The transaction amount exceeds $10,000

• Multiple identical transactions are made with the same credit card within a short time

Funds are disbursed to your account as normal, but you should review suspect transactions regularly. If you determine a suspect transaction is fraudulent, issue a refund to the cardholder to avoid chargeback fees.

Note: To help prevent fraudulent activity, Blackbaud Merchant Services automatically marks transactions of $10,000 to $50,000 as suspect and declines transactions that exceed $50,000. To process large transactions, routinely check for suspect transaction activity and submit transactions greater than $50,000 as multiple smaller transactions.

To view and manage suspect transactions, from Transactions, select Suspect transactions. From the list, you can view details about each transaction — such as the reason it was flagged as suspect — and choose whether to accept or refund it.

Tip: Don't see this option? Contact your system admin for rights to manage suspect transactions.

Accept or refund a suspect transaction

To accept or refund a suspect transaction — or view more details — from the list, select the transaction's menu.

• To remove the suspect flag for a valid transaction, select Accept.

• To refund a card holder for a fraudulent transaction, select Refund. For more information, see Refund a transaction.

• To view more details before deciding, select Details. For more information, see Transaction Records.

Tip: To receive an email when Blackbaud Merchant Services flags a transaction as suspect, subscribe to notifications. For more information, see Manage Notification Settings.