Notifications

Notifications keep you informed of activity within your Blackbaud Merchant Services account — such as for specific types of transactions, disbursements, or account configuration changes. From the Blackbaud Merchant Services Web Portal, under Control panel, Settings, you can subscribe to notifications to receive email messages when activities occur.

  • Account management — Receive notifications when a user changes account settings such as disbursement information, contact details, or users and roles.

  • Chargebacks — Receive notifications when you have new chargebacks to review. Chargebacks occur when an account holder disputes the validity of a credit card transaction and the credit card company issues a chargeback request to Blackbaud Merchant Services. For more information, see Chargebacks.

    Tip: To receive notifications when open or disputed chargeback requests are closed, select "As it happens" for Chargebacks.

  • Credit Card Updater — Receive notifications when your account receives updated card number or expiration date info in your Blackbaud solution. For more information, see Credit Card Updater.

  • Direct debit declines — Receive notifications when direct debit transactions are declined for reasons such as insufficient funds, a closed account, or incorrect account information.

  • Direct debit returns — Receive notifications for direct debit transactions that were approved but then returned by the bank — such as when an account holder disputes the transaction.

  • Disbursement reports — Receive notifications when new disbursement reports are available in the web portal. For more information, see Disbursement Reports.

  • Fraudulent transactions — Receive notifications when Blackbaud Merchant Services rejects transactions as fraudulent. For more information, see Fraud Management.

  • Large suspect transactions — Receive notifications for transactions that exceed $10,000. To help prevent fraudulent activity, Blackbaud Merchant Services automatically flags transactions of $10,000 to $50,000 as suspect, and declines transactions that exceed $50,000.

  • Mobile transactions — Receive notifications when transactions process through Blackbaud MobilePay Terminal™.

  • Online transactions — Receive notifications for card-not-present transactions, such as transactions processed through a donation form on your website.

  • Suspect transactions — Receive notifications when Blackbaud Merchant Services flags transactions as suspect, such as due to questionable IP addresses or multiple identical transactions from the same credit card within a short amount of time. For more information, see Suspect Transactions.

  1. From Control panel, Settings, select Notifications.

  2. For each type of activity, select Edit from the menu .

  3. Select Add recipient, enter an email address, choose how frequently to receive notifications, then select Done.

  4. If necessary, continue adding recipients. When finished, select Save.

Tip: To remove an email address from a notification, edit settings, edit the recipient, then select Delete recipient.