View Reconciliation Details by Disbursement
On the View by disbursement tab of the Reconcile transactions and disbursements page, you can view all or specific credit card transactions entered into the database during a selected time period, grouped by merchant disbursement date. In the Disbursements for field, select the date range of the disbursements to view, such as Today, This month, or Specific dates. With the Gateway ID field, you can display transactions associated with a specific gateway ID or all gateway IDs. After you specify filter criteria, select Apply to update the page.
For each disbursement, you can view the total gross amount, fee, net amount, and gateway ID of the transactions processed.
You can also view the Blackbaud Merchant Services Disbursement Detail Report for Blackbaud Merchant Services transactions. To view the report, select BBMS Report next to the disbursement date header. This report is provided by Blackbaud Merchant Services and displays information about all transactions included in the disbursement.
To view each individual transaction within a disbursement, select the disbursement date. The Disbursement details page appears.
After you upload a disbursement report, reconciled and unmatched transactions are included in the disbursement view as well as any transactions held as pending, disputed, resolved, or refunded due to a chargeback request from the cardholder. Fraud fee transactions signify a credit card processing fee associated with the Fraud Management service offered through Blackbaud Merchant Services. For information about the various status indicators that may appear, refer toStatus Overview.
You can manually manage the reconciliation status of credit card transactions as necessary. Select the double arrows next to a transaction to expand its row and display an action bar. The available options on the action bar depend on the status of the transaction. For example, you can mark Reconciled transactions as Unmatched and vice versa. For unmatched transactions, you can find a transaction match. Note that Find transaction match is only available when unmatched transactions exist on both the View by disbursement and Unmatched disbursements tabs. For more information about this option, refer toFind a Transaction Match. You can also accept or challenge chargeback requests. For more information, refer toChargeback Transactions.
Additional transaction details such as the revenue ID, Treasury deposit, and constituent display. To go directly to the constituent record, for example, select the constituent name.
Note: Transaction details are only available for transactions reconciled in Blackbaud CRM 3.1 or higher. Previously reconciled and unmatched transactions do not display transaction details.
Tip: For information about reconciliation considerations for Unmatched and Chargeback transactions, refer toReconciliation and Status Considerations.
For automatically reconciled transactions processed through Blackbaud Merchant Services, select a transaction to expand its row and display an action bar. Select Gateway details on the action bar to access the Gateway details screen.
Under Transaction details, review the credit card used for the transaction, including the card holder, card type, the last four digits of the primary account number, and the expiration date. You can also view additional information about the transaction, such as the applicable rate and fee, its net amount, and whether it was or can be disbursed. Under Result details, review the processing result for the transaction, such as whether it was approved, as well as the code and reference number associated with the result. Select Close to return to the Disbursement details page.
Note: Gateway details do not display for manually uploaded transactions processed through Blackbaud Merchant Services.
Note: Suspect transactions do not display through the View by disbursement tab.