Before you upgrade and begin to use Blackbaud CRM 4.0, take a moment to review the New Features Guide. It is important to share this information with CRM users in your organisation.
Note: In addition to the PDF, we also provide Microsoft Word versions of each New Features Guide for Blackbaud CRM 2.91 and higher. You can download a *.zip file of these documents to easily copy and reorganise the content to best suit your needs. The conversion of these PDF files into Word does not always maintain consistent formatting, so there may be slight irregularities.