Retry Batch

With retry batches, you can attempt to reauthorize transactions that have provisional rejections, such as transactions with insufficient funds, a banking server error, or when the processor cannot otherwise process the transaction.

When you add or edit a credit card processing process, you can configure rejection handing to generate a retry batch when the process runs. The retry batch contains all transactions that have provisional rejections. Each retry batch is assigned the next available batch number for the template of the parent revenue batch. The description field for each retry batch defaults to "Retry Credit Card Transactions from Batch" followed by the number of the parent revenue batch. For information about how to configure rejection handling, refer to Add Credit Card Processing Processes.

Note: You cannot add transactions to a retry batch. However, you can edit and delete transactions as necessary.

You can access the retry batch from the credit card processing status page. To attempt to reauthorize rejected transactions, you can run the credit card processing process on the retry batch. For information about how to run the credit card processing process, refer to Start a Credit Card Processing Process.

When you configure rejection handling, you can limit the number of times to attempt to authorize a transaction, starting with the first time you run the credit card processing process on the transactions. Each time you run the credit card processing process on a child retry batch that includes the transaction, the total number of attempts increases. After you attempt to authorize a transaction the maximum number of times, it is then handled as a permanent rejection. You can view the number of times transactions have been attempted from the Recent status tab of the process status page. For information about the process status page, refer to Tabs of a Process Status Page.