Product Update Briefing

Twice each year, Blackbaud showcases recent product updates and highlights future roadmap plans for Blackbaud solutions.

To view these for all Blackbaud solutions in your region, visit the landing page for your location and register.

To read related blog posts or to discuss features with your peers, visit the user community.

The following capabilities for Blackbaud CRM and Blackbaud Internet Solutions (BBIS) were discussed at the most recent Product Update Briefings in 2025.

Available in Service pack 39

Tip: For details, refer to Service pack 39 and What's New.

  • Service pack 39 expands on gender code enhancements which were originally introduced with service pack 36.

    • With this release, Relationship types are now displayed based on gender values supported by the new Gender (GENDERCODEID) field. Additionally, , you can now also choose to set all Relationship types to Any gender. You don't need to manually reconfigure each type.

    • You can now also choose to set all Title codes to Any gender. You don't need to manually reconfigure each type.

    • You can now specify what happens when your constituents marry. Do this from the Marriage options under Life changes.Consider specifying new familial relationships to create for married constituents. For example, enable "step-" and "-in-law" relationships. You can choose to base these new relationships on gender. When you create new individual relationships, the new GENDERCODEID is supported for existing Male and Female gender options.

    • Marketing and communications now use the new gender values from the user-defined code table.

    • The following reports now use the new gender values from the user-defined code table: constituent profile, research group prospect & spouse details, prospect research additional & spouse details

    • Blackbaud Data Warehouse (BBDW) now uses the new gender values from the user-defined code table.

  • There are upgrades for report viewer.

  • There are multiple updates for the Blackbaud CRM Luminate Online Connector.

    • The connector includes default mapping to support new types of tender and credit cards for Luminate Online (LO).

    • The Constituent Group Export now includes an option to use Luminate Web Services instead of a REST API to send data to Luminate Online (LO). This enables the service to handle record updates faster.

    • You can now configure Advocate interaction category and Tributes revenue note type using global settings. Previously, these were hard coded. By default, they're set to their previously hard coded values.

  • Blackbaud Internet Solutions now requires Blackbaud Checkout as payment method for all existing payment transactional parts. This is the only accepted payment method. Direct to payment (Blackbaud Secure Payments, BBSP) is now retired.

  • Blackbaud Internet Solutions has upgraded TinyMCE.

  • If you also use Blackbaud Donation Forms, see What's new in help center for Online Giving to stay informed about the latest new features and enhancements.

  • Visit SKY API for Blackbaud CRM Changelog for the latest news and updates,