Contract Change and Feature Upgrade Process
Looking to make a change? We will partner with you as you change your use of the platform in order to achieve your programmatic goals.
Who do I contact if I want to make a change to my contract and add a feature?
Please contact your Customer Success Manager (CSM) to start the process. Depending on the feature or setting, your CSM will know if it needs additional support and loop-in the correct team.
Which features need contract changes?
The only features that require a contract change from YourCause + Blackbaud are those that change your subscription fees. Typically, these changes are processed via a Change Order Form. The Change Order Form describes the additional feature/service and costs. After it is signed, the new feature/service can be implemented.
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An example of a feature/service that requires a Change Order Form would be adding additional new Ad Hoc Reporting super admins.
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An example of a feature/service that does not require a Change Order Form would be turning on Groups.
If your team requires contract changes when our team does not, please let your CSM know and we will work with your team as needed.
What is the correct email if I have questions on an invoice?
Please contact the email on the bottom of your invoice, as different invoices come from different teams. If you are not getting a response, please notify your CSM.
What happens when it's time to renew my contract?
Your CSM will begin communicating with you about your upcoming renewal about 6 months before it takes place with a goal of finalizing your renewal 45 days before the date. Any contract changes you have in mind can be addressed during this timeframe.