Custom translations

Most text in the platform will automatically translate to the user's selected default language. For some text that is custom to your organization, such as text entered in text fields, you can enter custom translations.

Tip: Employees can select their desired language from My Account. See Supported Languages for the list of languages available in CSRconnect.

Note: The system will not automatically translate custom text entered by you and your employees. Custom text fields will have a Translate option next to them if they support custom translations. Custom text fields without the Translate option will not be translated.

Enter custom translations

1. Enter and save your default text in the text field. If there is no default text saved, the Translate option will not be active.

2. Select Translate above that text field.

3. Select the desired Language.

4. Enter the translated text.

5. Select Save.

6. To save additional translations, select Add Another Language.

7. Use the Options to edit or delete saved translations.

8. Select Close to finish.

Autotranslate all languages

You can use the Autotranslate All Languages feature to populate custom translations for all supported languages. Autotranslating will overwrite any existing custom translations, but you can make any needed changes to the saved translations afterwards.

1. Enter and save your default text in the text field. If there is no default text saved, the Translate option will not be active.

2. Select Translate above that text field.

3. Select Autotranslate All Languages.

4. Select Confirm.

5. To customize a generated translation, select Edit under Options. Enter your changes, then select Save to confirm your customization.

6. Select Close.