Multi-factor authentication

Note: Short message service (SMS) multi-factor authentication (MFA) only affects users who log in without using single sign-on (SSO).

SMS MFA is an authentication method that requires users to identify themselves with two or more pieces of evidence, or factors, when they sign into the YourCause CSRconnect.

Warning: Contact Support if you have not enrolled in SMS MFA after it has been enabled for your account but need to reset your password, have lost your phone, or receive a new number prior to enrolling. You may see a prompt to enter a verification token, but you will not be able to enroll in SMS MFA in these instances.

  1. Log into YourCause CSRconnect. The first time you log in after MFA is enabled, you will be prompted to enter a mobile phone number to associate with your username.

    Note: If you are entering an international number or a number longer than 10 digits, you may see an error message that indicates your number is invalid. Enter a + in front of your number to correct this.

  2. You will receive a six-digit confirmation code on your device. You must validate your ownership of the number by entering the verification token you receive.

  3. Select Remember this device for 30 days if you want YourCause CSRconnect to remember your browser for 30 days after authenticating your login.

  4. If you don't receive a code, select Send a new code to try again.

  5. Select Verify after entering the code you receive.

  1. Log into YourCause CSRconnect.

  2. You will receive an email to reset your password for your username. Select the link in the email to continue with resetting your password.

  3. Enter your email address and the verification token that has been sent to your device.

  4. Verify the Captcha by selecting I am human. The Captcha prevents excessive automated password reset submissions.

  5. Enter your new password and confirm it.

  6. Select Reset Password.

Note: If you selected the option to remember your browser for 30 days, this setting is cleared when you reset your password.