Multi-factor authentication

Multi‑factor authentication (MFA) adds a layer of security to protect your YourCause CSRconnect account. MFA requires you to confirm your identity with two factors: your username and a verification code sent to your mobile device. After you enroll in MFA, you enter a verification code every time you log in from an unrecognized device.

Note: Short message service (SMS) MFA only affects users who log in without using single sign-on (SSO).

Warning: If you need help because you have not enrolled in SMS MFA, cannot reset your password, lost your mobile device, or changed your number before enrolling, contact Support. You may see a prompt to enter a verification token, but you won't be able to enroll in SMS MFA.

Logging in using SMS MFA

  1. Log into YourCause CSRconnect. The first time you log in after MFA is enabled, enter your mobile number when prompted.

    Note: If you enter an international number or a number longer than 10 digits, enter a plus sign + before the number.

  2. Select Send Code.

  3. Enter the six‑digit verification code you receive on your device.

  4. Select Remember this device for 30 days if you want CSRconnect to remember your browser after you authenticate.

  5. If you don't receive a code, select Send a new code.

  6. Select Verify to complete enrollment.

Resetting your password after setting up MFA

  1. Log into YourCause CSRconnect.

  2. Open the password reset email you receive and select the link.

  3. Enter your email address and the verification code sent to your device.

  4. Select I am human to complete the Captcha verification. This prevents automatic password reset attempts.

  5. Enter and confirm your new password.

  6. Select Reset Password.

Note: When you reset your password, CSRconnect clears the Remember this device for 30 days setting.