If your users receive a timeout message while they attempt to send email, we recommend you increase the execution timeout number. The execution timeout number tells Faculty Access for the Web to process the email for a specified amount of time before it sends the user a timeout message.
To change the timeout, use Notepad to open the Faculty Access for the Web “Web.config” file and locate the following line: <httpRuntime maxRequestLength=”12288” />.
Once you locate the line, add the desired length of time you want to allow the program to process the email before it sends the user a timeout message. The default value is 00:01:50.
<httpRuntime maxRequestLength=”12288” executionTimeout=”00:01:50” />.
The time format is HH:MM:SS. After you change the timeout, save the file and close.