Review and sign the Payment Service Agreement for Payment Assistant

The email to sign the Payment Service agreement for Payment Assistant is sent only to the Executive Sponsor. This person is the one you filled out on the Payment Service agreement application. The email will come from the REPAY Sales Team via Docusign (dse_na2@docusign.net). The subject of the email will be "[Org name] - Please review and sign this document." If you have questions about the email, do not forward it, and instead use other means – phone call, new email, etc. – to confirm it’s authenticity.

The Payment Service agreement emails are only intended for the recipient and must never be forwarded on to others individuals inside or outside your organization. These emails contain links to documents intended to be viewed only by the initial recipient. The same precautions applied to sharing user names and passwords should be applied to sharing information contained in these emails.

If your executive sponsor didn't receive the email, first check the junk/spam folder before reaching out to Blackbaud Customer Support.

After you complete the agreement, your account will be set up with REPAY and then undergoes the KYC waiting period.

Know Your Client (KYC) waiting period

Know Your Client (KYC) is a standard in the financial industry that ensures that we can verify your identity when opening an account, or in this case, setting up an account with Payment Assistant. This is an important step to assess risk and is a legal requirement to comply with Anti-Money Laundering (AML) laws.

The waiting period for Payment Assistant can be up to 3-5 business days. Once the verification finishes, your set up is complete!