Refund of Stale Payments for Payment Assistant

Payment Assistant waits 7 business days to see if a balance still exists on virtual card payments and 30 days for checks to confirm receipt of the check. After that amount of time, a payment specialist will either assist the vendor with accepting the funds, reissuing the check, or for virtual cards they may offer another payment method.

We continue to follow up with vendors via phone or email to ensure the invoice payment is processed. For virtual cards, after 3 attempts if the vendor is non-responsive the virtual card will be reissued as a check payment. Stale checks are automatically refunded at 180 days.

If the payment can't be completed, then the funds are returned to the organization, and the payment can be voided and reprocessed using another payment method.

If you notice returned funds for payment assistant, you can reprocess those payments how you like. We do recommend you confirm vendor contact information before attempting to pay the vendor in a new payment run.