Support for Payment Assistant

For Blackbaud customers – If you have issues with Payment Assistant, contact Blackbaud Customer Support.

Tip: If you contact Blackbaud Support by phone, select to speak with the Financial Edge NXT team using the following menu options: Select 1 for Support, enter your site ID, select 2 for Financial, Award, and Grant Management solutions, then select 1 for Blackbaud Financial Edge NXT or Financial Edge.

Vendor Support with REPAY

For your Vendors– If a vendor wants to update their preferred payment method or has other questions, they should contact our Payment Assistant partner, REPAY. To reach REPAY, call 801-679-6044 or 801-762-8772, or email payableshelp@repay.com.

Vendor Support with BILL

Note: Don’t see this yet? The ability to use BILL with Payment Assistant is currently in an Early Adopter Program (EAP) for some of our customers. Look for full support and general availability in a future release.

For your Vendors – With BILL, vendors who have questions about a payment or want to update their payment information use the support link in the emails they receive from BILL. These emails come from BILL and don't mention Blackbaud or Payment Assistant.

For Blackbaud customers – Blackbaud Customer Support is your first point of contact for questions about Payment Assistant with BILL, including payments that show as on hold for BILL review.