Required Vendor Info for a Payment Run

Accurate vendor data helps Payment Assistant process payments reliably.

• Address, including city, state, and zip code (United States remittance only)

• Vendor customer number (required with REPAY, optional with BILL)

• Contact info

  • Required with REPAY – Phone number (with correct phone number type). With BILL, a phone number is optional, but if you enter one, it must use a valid format.

  • Recommended – Email address (with correct phone number type), payee name, and primary contact first and last name

Tip: With REPAY, each vendor record supports only a single remit-to address. If you need to pay a vendor with more than one address through REPAY, create separate vendor records or send payments to only one address.

Phone Number and Email Address Formats

For payment runs, phone numbers and email addresses on vendor records need to be formatted correctly. First, we recommend you update your phone type defaults.

1. From Settings, select Fields and tables.

2. Select Tables.

3. Find and select Phone Type.

4. For each phone number type you want to use with Payment Assistant, edit the type and select "Telephone number" for the Phone number type.

5. For each email address type you want to use with Payment Assistant, edit the type and select "Email address" for the Phone number type.

Then, ensure the phone number is formatted correctly. These are the accepted phone number formats.

• XXXXXXXXXXX for example: 15555555555

• X-XXX-XXX-XXXX for example: 1-555-555-5555

• X XXX XXX XXXX for example: 1 555 555 5555

• X.XXX.XXX.XXXX for example: 1.555.555.5555

• X (XXX) XXX-XXXX for example: 1 (555) 555-5555

• A 10-digit number without the country code, for example: 5555555555

• A number with an extension, for example: (555) 555-5555 x1234 or 555-555-5555 ext1234

Country code is optional and defaults to 1.