Chart Health Advisor Tutorial

Note: Don't see this yet? Chart Health Advisor is in Limited Availability (LA) and releasing in waves. During the LA, we'll review and implement participant feedback to prepare for general availability.

Use Chart Health Advisor to assess the health of your chart organizer structure, identify issues that affect daily operations, and determine when larger structural changes may be required. Over time, you may inherit or build complex account segment structures. Even when those structures remain functional, they can introduce challenges such as slow reports, inconsistent coding, and data integrity concerns.

In this tutorial, you'll learn how to:

  • Open Chart Health Advisor.

  • Identify issues within your chart structure and understand their causes.

  • Apply supported remediations to improve reporting and reduce operational risk.

Review Permissions

Permissions determine the actions you can complete in Chart Health Advisor.

  • View chart health score and run analysis — Requires View permission for accounts.

  • Apply remediations — Requires Edit and Delete permissions for each record, such as accounts and projects.

Open Chart Health Advisor

General ledger

You can open Chart Health Advisor from General ledger, Overview. Under Chart Health Advisor, select View all findings.

Chart Health Score

General ledger, Overview, Chart Health Advisor

The chart health score is a composite rating from zero to 100 that reflects the overall condition of your account structure.

To learn more about your score, see Understand Your Chart Health Score.

Find Issues

General ledger, Overview, Chart Health Advisor, View all findings

Findings highlight specific issues that affect chart health and link to supported actions when available. Each finding helps you understand what is happening in your chart organizer structure and what you can do to reduce complexity and risk.

Tip: To view the latest analysis results, select Refresh health score. You can refresh the results every 30 minutes.

Dormant accounts

Dormant accounts are full account strings with no activity for 12 or more months and a zero balance. Lock these accounts to reduce clutter, simplify reporting, and improve long‑term maintainability.

Dormancy is calculated using posted general ledger distributions only. Accounts that use a Do not post subledger workflow are expected to appear dormant and do not indicate an issue.

Other dormant records

Lock other dormant records, such as funds, account codes, and projects, to further reduce clutter in your chart. Maintaining only active records helps streamline reporting, improves usability, and makes the chart easier to manage over time.

Apply Guided Remediation Workflows

Chart Health Advisor page, Findings

Each finding guides you through a workflow change. For example, select the link under Lock dormant accounts to view the list of accounts without activity in 12 or more months and a zero balance.

To lock these accounts so they become inactive and no longer appear in selection lists:

  1. Select the checkboxes next to the applicable accounts.

  2. Select Lock accounts.

  3. Refresh the score to update the results.

Repeat these steps for the remaining findings. For example, you can also lock projects and make classes and t-codes inactive. It's important to remember Chart Health Advisor doesn't make changes automatically. Instead, it guides you through each action with:

  • Pre-populated suggestions based on your data.

  • Impact details that show how changes affect reporting.

  • Confirmation steps before changes apply.

Every change applied through Chart Health Advisor appears on the relevant record's History tile, including the user and timestamp, to support compliance and traceability.