About Payment Statuses

Payments have specific statuses based on their position in the processing workflow. Available statuses differ for cash and in-kind payments.

Tip: Statuses for payments sent outside of the United States may vary. For details, see Process International Payments.

Cash payment statuses

Pending

Payment is created in the system and available for processing and disbursement.

Scheduled

Payment is part of an open or reviewed batch.

Processing

Payment is part of a batch sent for processing.

Invoiced

Payment is included in an invoice.

Sent to Partner

Applies to international payments only. Payment is sent to a processing partner. Status updates to Disbursed when the processor provides the payment number.

Tip: Depending on the organization’s location, a processing partner — such as CanadaHelps, Charities Trust, or Haus des Stiftens — handles eligibility and payment processing. The time it takes for status to change to Disbursed depends on the partner's processing schedule. For more details, see Workflow for partner-processed payments.

Outstanding

Payment is included in a disbursement in the YourCause Processing Tool.

Disbursed

Applies to international payments only. Payment is deposited, and a payment number is assigned.

Cleared

Payment has cleared the bank.

On Hold

Payment is placed on hold in an invoice because the organization is not eligible for giving at the time of disbursement. If eligibility is restored, the payment can be disbursed. Otherwise, it is redirected or refunded.

Tip: For domestic payments, this status can also indicate a check was voided as stale, undeliverable, or returned.

Voided

Payment is voided. The system displays a substatus that details the reason.

  • Voided for Stale Check - Check was not cashed after 120 days.

  • Voided for USPS Check Return - Check was undeliverable.

  • Reissue Requested by Charity - Nonprofit requested a new check.

  • Invalid Banking Details - Banking details provided were incorrect.

  • Rejected by Receiving Bank - Receiving bank did not accept the payment.

  • Failed Blackbaud Compliance Review - Payment failed compliance review for reasons such as fraud or nonprofit ineligibility.

  • Other - Payment was voided for another reason, such as manual void by a grant manager.

Tip: Statuses such as Outstanding, Cleared, and Voided depend on what happens after the payment is sent for processing.

In-kind payment statuses

Pending

Payment is created in the system and available for disbursement.

Fulfilled

Payment is disbursed.