Process refunds for event tickets and registrations. Learn when to issue refunds, the types of refunds available, and the steps to complete the process.
Refund Types
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Full Refund: Return the entire amount paid for the ticket or registration.
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Partial Refund: Issue a portion of the original payment, often used for adjustments or special cases.
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No Refund: Cancel the registration without any financial adjustment.
Note: After selecting full or partial refund, you may also see the option to Remove all tickets from the Guest List or Cancel Ticket depending on you site and event configuration.
Refund in Attendee Record
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Go to Content, Event, and Event List. Find the event in the list and select Manage.
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Find the attendee’s record in the list and select Refund.
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Choose full or partial refund. If partial, enter the refund amount.
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Select the reimbursement method and submit.
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Verify the refund in reports and financial records.
Refund in Transactions
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Go to Fundraising and Transactions, and search for the attendee.
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Find the attendee’s record in the list and select Refund.
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Choose full or partial refund. If partial, enter the refund amount.
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Select the reimbursement method and submit.
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Verify the refund in reports and financial records.
Best Practices
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Confirm your organization’s refund policy before processing.
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Document the reason for the refund in the attendee’s record.
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Communicate refund details to the attendee promptly via email.