You can refund all of a ticket or registration purchase to a constituent or just individual tickets or registration fees as well as all or part of an additional gift made within the purchase.
If the purchase was made with a credit card, you can either process a refund online to that original credit card used to make the purchase or elect to reimburse the purchaser in another way (such as offline with a check) and just record the refund in the database. If the purchase was made by cash or check, you can only reimburse the purchaser offline (but you can cancel the tickets or registrations on the Refund pages).
Note: You cannot process a ticket refund for a Multi-Part event. For assistance, contact Support.
When you process a full refund for a ticket purchase, the ticket purchase is removed from the Transaction History recorded in the contact record of the ticket purchaser as well as from the Transaction Manager lists. You can access the information about the purchase and refund from the Interactions section of the contact record as well as from a Refund Report.
When you process a partial refund, the system updates the information in the Transaction History in the contact record of the ticket purchaser and in the Transactions Manager lists without removing the original transaction. This means you can access the original transaction to view information about the ticket purchase.
When you process either type of refund, you can also specify to cancel tickets to remove the ticket purchaser from the Guest List of the event. If you cancel tickets without issuing a refund, the purchase amount is treated like an additional gift.
The ticket purchaser will receive a Ticket Refund Confirmation autoresponder that confirms the refund has been processed (unless the autoresponder is disabled).
Note: You can also process ticket refunds through the Transaction Manager or directly through the contact record of the constituent. For details, refer to Managing Ticket Purchase Refunds.