You can refund all of a ticket purchase to a constituent or just individual tickets as well as all or part of an additional gift made within the ticket purchase. You can either process a refund online to the original credit card used to make the purchase or elect to reimburse the purchaser in another way (such as offline with a check) and just record the refund in the Luminate Online database.
Note: You cannot process a ticket refund for a multi-part event. For assistance, contact Blackbaud Customer Support.
When you process a full refund for a ticket purchase, the system removes the ticket purchase from the Transaction History recorded in the contact record of the ticket purchaser as well as from the Transaction Manager lists. You can access the information about the purchase and refund from the Interactions section of the contact record as well as from a Refund Report.
When you process a partial refund, the system updates the information in the Transaction History in the contact record of the ticket purchaser and in the Transactions Manager lists without removing the original transaction. This means you can access the original transaction to view information about the ticket purchase.
When you process either type of refund, you can also specify to cancel tickets to remove the ticket purchaser from the Guest List of the event. If you cancel tickets without issuing a refund, the purchase amount is treated like an additional gift.
The ticket purchaser will receive a Ticket Refund Confirmation autoresponder thats confirm the refund has been processed (unless you disable the autoresponder).
Note: (1) For assistance with editing or disabling the Ticket Purchase Refund autoresponders:
(a) For a specific event, refer to the Configuring the Event Autoresponder Emails.
(b) For all events, refer to the Managing the Site Default Autoresponder Emails.
(2) All refunded transactions are listed in the Refund Report. For assistance with running this report, refer to Running the Refund Report.