Undo Merges

You can undo a merge for up to two weeks afterwards. However, if the record is changed within the two weeks (for example, a new transaction or interaction is recorded), you cannot undo the merge even if it is within the two weeks.

To undo a merge

1. Click the Duplicate Merge Undo Management tab. The View All Merges page displays.

2. To undo just one merge, click the Undo merge icon in the last column of the row containing the Master and Purged records. The Undo Selected Merges page displays.

3. To undo more than one merge, click the checkbox in the first column of each row containing records to unmerge. The Undo Selected Merges page displays.

4. Click the Yes, Undo these Merges button to complete the action. The page displays a confirmation that the merge was reversed.

5. To cancel the action, click the Return to Undo Management button. You will return to the previous page.