Luminate Integration is a closed system that processes user input for mapped fields, cross-references, and value changes (e.g., completing a donation form or updating a contact's record). Administrators do not directly interact with the automated integration.
Using Luminate Management:
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Monitor performance: Queue Activity tab, Queue Status tab
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Manage connectivity errors: Control Status tab, Queue Problem Management tab
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View export tasks or create and view auto alerts: Problem Exports tab, Auto Alerts tab
Note: March 2025 Update: While some connectivity errors may still show in Queue Problem Management, use Luminate Online integration in Raiser's Edge NXT to review and resolve integration errors. See Luminate Online integration in the Raiser's Edge NXT help.
To access the Luminate Management page, navigate to Data Management > Luminate Management.
Luminate Integration monitors changes in Luminate Online and the selected CRM. It generates XML messages for these changes, groups them by data type (e.g., Contacts, Donations), and stores them. Once the message count reaches a set threshold, the system sends the data between Luminate Online and the CRM. By monitoring queue system performance, you can effectively resolve major issues and fix minor problems.