Process Partial Refunds

Purchases that are partially-refunded remain on the Transaction Manager list and the Transactions tab of the Constituent's Profile. They can also be tracked using the Refund Report and the Interactions tab of the Constituent's Profile.

For partial refunds, you can refund products, any additional donation amount, and the shipping and handling charges. You can also change the discounted amount, if one was applied, which reduces the buyer's net refund. For example, if the original amount charged to a buyer's credit card was $45.00 (which included four items at $10 each, plus $10 shipping and handling, minus a $5.00 discount) and you refund two products plus half the shipping and handling charges and a reduction of the discount to $2.50, the buyer's credit card would be reimbursed for $22.50 instead of $25.00 (which would be the amount refunded if you did not change the $5.00 discounted amount).

Note: You cannot reduce the discount to an amount lower than the net refund because the system cannot charge the buyer's credit card again.

Note: The system will not adjust any reward points given for the purchase.

Note: Amazon is not currently accepted as a form of payment in Luminate Online. See KB article 73336 for more information.