Configure Shipping Options for the Store

You can implement shipping charges using either a flat rate for an order or a tiered schedule that takes into account the number of items in the order or the total price of the order. This per-order shipping is separate from any shipping charges that apply for shipping to an additional address or any additional shipping charges that apply for specific items.

Note: When you enable Card Fulfillment, the store cannot have shippable products. The store will only send cards. If you need to ship products, create a separate store to offer the shippable products, and do not enable Card Fulfillment in that store.

You can set up separate tiered schedules for standard and express shipping.

To configure shipping options for the store

If you are not on the Shipping Options page, click Shipping Options in the side navigation.

  1. For Calculate standard shipping, to have:

    • A specific amount applied to the entire order if the shopper selects Standard Shipping option, leave the default Flat shipping charge per order selected, and then, in the Standard Shipping Charge per Order field, enter the one-time monetary lump sum amount to add to each order for the delivery of product purchases from your store. (Note that you can set up additional charges per additional address and so on in the next steps).

    • Or, different amounts applied to the order based on the number of items that the shopper purchases:

      1. Click Tiered shipping charge based on number of items. A table for building the tier information displays on the page.

      2. In the For purchases with this many items, enter the starting number of the products to include within the first shipping charge tier (typically, 1).

      3. In the To this many items field, enter the ending number of the products to include in this shipping charge tier (for example, 5).

      4. In the The shipping charge is this field, enter the monetary amount to charge for the number of items in this tier.

      5. In the Plus this much for each item field, enter the monetary amount to add for each item (for example, to cover costs for shipping to additional addresses).

      6. To define the next tier, enter the starting number of the products to include in the second shipping charge tier (for example, 6) and repeat steps 3, 4, and 5. Repeat this step for each shipping charge tier you want to define.

        Note: (a) Leave the ending number of items for the last tier blank to indicate that it is the upper limit.

        (b) Do not leave any gaps in the number of products between the tiers.

    • Or, different amounts applied to an order based on how much money the shopper spends:

      1. Click Tiered shipping charge based on purchase amount. A table for building the tier information displays on the page.

      2. In the For purchases with this amount, enter the starting monetary amount to include within the first shipping charge tier (for example, 0).

      3. In the To this amount field, enter the last monetary amount that qualifies for this shipping charge tier.

      4. In the The shipping charge is this field, enter the monetary amount to charge for this purchase amount

      5. In the Plus this percent of the purchase field, enter the percent of the product order amount to add for each item (for example, to cover costs for shipping to additional addresses).

      6. To define the next tier, enter the starting purchase amount to include in the second shipping charge tier and repeat steps 3, 4, and 5. Repeat this step for each shipping charge tier you want to define.

        Note: (a) Leave the ending monetary amount in the last tier blank to indicate that it is the upper limit.

        (b) Do not leave any gaps in amounts between the tiers.

  2. For Standard Shipping Charge per Additional Address, if the multiple billing option is enabled for your store, enter the amount to add to the Standard Shipping Charge for shoppers who want to split their purchases between multiple addresses.

  3. For Express Shipping:
    (Skip to the next major step if you are not offering Express Shipping)

    1. Click the Yes, offer express shipping as an option checkbox . The appropriate fields on this page become active.

    2. For Ask for phone number in express shipping:

      • Leave the option disabled if you do not want the phone number field to display with the Express Shipping information fields displayed to the shopper during the checkout process.

      • Click the checkbox to display the phone number field with the Express Shipping information fields displayed to the shopper during the checkout process

    1. For Calculate express shipping charge for the order, to apply the shipping charges:

      • As a one-time charge to the order regardless of the number of items or amount of purchase:

        1. Leave Flat shipping charge per order selected.

        2. In the Express Shipping Charge per Order field, enter the one-time lump sum monetary amount to add to each order for using express delivery of product purchases from your store.

        3. In the Express Shipping Charge per Additional Address field, if the multiple billing option is enabled for your store, enter the amount to add to the per Order charge for each additional shipping address where product will be sent.

      • Or, in tiers based on the number of items a shopper purchases:

        1. Click Tiered shipping charge based on number of items. A table for building the tier information displays on the page.

        2. In the For purchases with this many items, enter the starting number of the products to include within the first express shipping charge tier (typically, 1).

        3. In the To this many items field, enter the ending number of the products to include in this express shipping charge tier (for example, 5).

        4. In the The shipping charge is this field, enter the monetary amount to charge for the number of items in this express shipping charge tier.

        5. In the Plus this much for each item field, enter the monetary amount to add for each item (for example, to cover costs for shipping to additional addresses).

        6. To define the next tier, enter the starting number of the products to include in the second shipping charge tier and repeat steps 3, 4, and 5. Repeat this step for each shipping charge tier you want to define.

          Note: (a) Leave the ending number of items for the last tier blank to indicate that it is the upper limit.

          (b) Do not leave any gaps in the number of products between the tiers.

      • Or, different amounts applied to an order based on how much money the shopper spends:

        1. Click Tiered shipping charge based on purchase amount. A table for building the tier information displays on the page.

        2. In the For purchases with this amount, enter the starting monetary amount to include within the first express shipping charge tier (for example, 0).

        3. In the To this amount field, enter the last monetary amount that qualifies for this express shipping charge tier.

        4. In the The shipping charge is this field, enter the monetary amount to charge for this purchase amount

        5. In the Plus this percent of the purchase field, enter the percent of the product order amount to add for each item (for example, to cover costs for shipping to additional addresses).

        6. To define the next tier, enter the starting purchase amount to include in the second express shipping charge tier and repeat steps 3, 4, and 5. Repeat this step for each express shipping charge tier you want to define.

          Note: (a) Leave the ending monetary amount in the last tier blank to indicate that it is the upper limit.

          (b) Do not leave any gaps in amounts between the tiers.

  4. For Express Shipping Charge per Order (if displayed), enter the amount to apply to the total of the order if express shipping is selected.

  5. For Express Shipping Charge per Additional Address(if the multiple billing option is enabled for your store), enter the amount to add to the Express Shipping Charge for shoppers who want to split their purchases between multiple addresses.

  6. Click Next. The Upsell Messages list page displays.