Email and Webform Errors that may appear in the Failure Code Column

This is a list of the most commonly-received error messages in the Alert Delivery Failure Report. Luminate Online Advocacy data analysts monitor webform errors on a daily basis and, for most errors, correct them as needed. If the errors below continue to occur for a particular webform, please contact Blackbaud Customer Supportand log a case.

  • Unable to deliver due to limitation with our webform delivery tool

    Luminate Online is unable to configure our webform delivery system for this legislator's or official's webform. Constituents whose zip code maps to this legislator or official will instead see a link that they can click in order to fill out the corresponding webform manually.

  • Unable to automate the processing of recipient webform
    The elected official's webform requires the constituent to enter some information interactively, such as a phone number or a response to a CAPTCHA question, and the constituent did not complete that additional interactive process.

  • Bad Email Address/No Email Address
    The elected official’s email address is not available.

  • MapDataSourceToInputText REQUIRED data source not found
    A required field on the elected official's form was blank in the action alert form. Luminate Online webform analysts should detect this error condition and correct it.

  • waitForTextPresent - Timed out after 30000ms
    The webform processor waited for some specific text to appear and it timed out after 30 seconds. Luminate Online webform analysts should detect this error condition and correct it.

  • clickAndWait - Timed out after 30000ms
    After clicking a Submit Form button, the webform processor waited for the page to load and timed out after 30 seconds. Luminate Online webform analysts should detect this error condition and correct it.

  • The INITIAL WebPage does not match the response.
    This usually means the elected official has changed their webform and the webform processor no longer recognizes the initial webform page. It can also mean that the elected official's website has a temporary error page due to high traffic on their site. Luminate Online webform analysts should detect this error and correct it.

  • Unable to locate a configured form on the response page
    This usually occurs with multi-page contact forms that require multiple form submissions (for example, the first form asks for a zip code and the second form asks for contact information if the zip code validates). The webform processor cannot find the expected fields (for example, name and address). This can be a permanent problem if the webform has changed. It can be a temporary problem if the page is temporarily having difficulties loading the webpage or if the form was submitted incorrectly - with an invalid zip code for example. Luminate Online webform analysts should detect this error condition and correct it.

  • MapDataSourceToSelect matching WebOption match not found
    The webform processor tried to select an element that no longer exists from a dropdown list. Luminate Online webform analysts should detect this error condition and correct it.

  • Name in certificate does not match host name
    Either the server's security certificate was not considered legal (because it had expired or because of unknown critical extensions, for example) or, more likely, the issuer is not trusted. This happens more frequently because you can now use a host name in the certificate that is different than the one using the certificate. Luminate Online webform analysts should detect this error condition and correct it.

  • Open - Timed out after 30000ms
    The webform processor timed out after trying to load the initial web page. Luminate Online webform analysts should detect this error condition and correct it.

  • Select - ERROR: Option with label not found
    The webform processor tried to select an item that does not exist from a dropdown list. For example, selecting Ontario from a list of U.S. States.Luminate Online webform analysts should detect this error condition and correct it.

  • Zip code outside of rep's district according to this site
    The zip code provided is either invalid or does not map to any existing district according to our district mapping data.Luminate Online analysts should detect this error and correct it.

  • Zip code cannot be found in this site’s list of known zip codes
    The zip code provided by the constituent cannot be found on the elected official’s site in the list of known zip codes.

  • Zip code not specific enough for this site. ZIP+4 needed.
    The elected official’s webform requires ZIP+4, and Luminate OnlineAdvocacy was unable to correct the constituent's address to automatically include the full ZIP+4.