Email Campaign Soft Bounce Report

The Soft Bounce Report lists the email address and personal information of the intended recipients of each email message soft bounced due to a temporary condition (such as recipient’s mailbox is full, recipient’s ISP is unable to accept email at this time, and so on).

Although the mail server (not the Email application) determines the number of attempts that it will make to send soft bounced emails, the mail server does notify the Email application each time a unique email is soft bounced so it can count it as a soft bounce.

Use the Soft Bounce Report to:

• Show the email address of the intended recipient of an email message

• Show the personal information of the intended recipient, including:

  • First Name

  • Last Name

  • Street Address

  • City

  • State or Province

  • ZIP code

  • Country

  • Phone Number