Understanding Email Report Click-Through Numbers

A click-through is a click, by a recipient, on a link that is contained in an email message. The various email reports provide different information on these click-throughs. The following table provides a summary of the type of information you can gain from each report. The table is followed by a more detailed explanation and examples of each report.

ReportClick-Through StatisticsRoll-Up
Delivery Review Page

Provides the following two click-through statistics:

  • Recipient Click-Throughs - the number and percentage of recipients who clicked at least one link in the message that was delivered

  • Total Click-Throughs - the total number of times that any recipient of that delivery clicked any link in the message; multiple clicks on the same link are counted

Statistics for that delivery only
Message Performance Report

Provides the following statistic:

Click-Throughs - the number and percentage of recipients who clicked at least one link in the message that was delivered (same as the Recipient Click-Throughs discussed above - except that this report includes all deliveries of the message.)

Includes statistics for all deliveries of the message
Click-Through Summary ReportLists each link in a message and shows the number of recipients who clicked that link at least once (multiple clicks on the same link are not counted).Includes statistics for all deliveries of the message
Click-Through Details ReportLists all the click-throughs counted in the Click-Through Summary Report. Provides one row for each link clicked by each recipient of the message (multiple clicks on the same link are not counted); recipients are identified by name. Includes statistics for all deliveries of the message