Fall 2023
Note: This information is intended for existing integrations of TeamRaiser with Facebook Fundraising.
Get answers for these areas of the integration:
General
When help is needed, do we contact Meta or Blackbaud?
If you experience any issue with the integration, follow this guidance for where to seek help.
Contact Meta with:
Questions about donations or payment processing
Issues with assigning an administrator to a Facebook Page
Issues with understanding which Facebook Page to use
Issues finding the Facebook Page ID
Issues with transactions in the Meta Pay reports
Issues with receiving payment from Meta Pay
Contact Meta here: https://www.facebook.com/help/738034692937865?helpref=uf_permalink
Contact Blackbaud with:
Issues encountered when establishing the Facebook non-expiring Page Token in TeamRaiser configuration within Luminate Online
Issues seen in Luminate Online reports
Issues with goal thermometers
Participants and donors will notice a change during payment, because the transaction is now handled by Meta Pay.
Internally, the integration now relies on the Charity Reporting API to fetch transactional data from fundraisers in the Meta platform.
Luminate Online receives notifications of real-time data about donations made on Facebook, and a regular service runs to handle syncing data of constituents, donations, and refund data. However, Luminate Online receives no payment or card holder information through this new integration. This means that all refunds must be handled directly with Meta Pay.
Yes, your existing events and Facebook Fundraisers will continue to work. However, the way donations process will change now that they are handled by Meta Pay. Your TeamRaiser event information in Luminate Online stays the same, and your connected Facebook Fundraiser stays the same.
No, this is not required.
The administrator who logs into Luminate Online to complete the configuration must be an administrator of the Facebook Page that is entered in the TeamRaiser configuration step. This administrator must also be logged into their Facebook account.
Without this access, you may see the error, "There was a problem processing your request."
When the administrator selects the Generate page token button, a Facebook modal prompts you to respond. Only the Facebook Page admin of the Facebook Page entered in the TeamRaiser configuration step can successfully complete the step.
When the modal displays, accept all options to ensure a successful integration and non-expiring page token. Select Done.
Meta is currently working on updates for the Charity Reporting API to handle data from donations made within Instagram. Although participants can share on Instagram, and donors can donate on Instagram, Meta does not yet have the ability to sync that data outside of its platform. Meta is working on the Charity Reporting API so that it can pull transactional data out of Meta Pay to another platform, but this is not yet available.
This means that donations made in Instagram currently do not sync to TeamRaisers, although the option to collect donations is available, and donation amounts do sync to Facebook Fundraising.
Blackbaud is working closely with Meta to monitor updates to support this option.
The updated integration is currently a Limited Availability capability. As such, it is available only to customers who were already using the custom Facebook app.
There should be no impact to your Social Login and Social Sharing set up in Luminate Online. The new TeamRaiser Integration with Facebook Fundraising uses Facebook app credentials that are independent of an individual organization's Facebook app.
However, organizations will still need to maintain a Facebook app to continue to use Luminate Online's Social Login and Social Sharing.
Payment Processing
Through Meta Pay. When a Facebook Fundraiser account connects to a TeamRaiser event, donations received through the Meta platforms of Facebook or Instagram are processed in Meta Pay. The donation totals are pulled into Luminate Online and reflected in reporting totals for the TeamRaiser.
Donations made in a Meta platform come into Luminate Online as confirmed, offline payments.
Yes. If you don't already have one, request a Meta Pay (formerly called Facebook Pay) account. See the Meta Pay help center.
If you are able to take donations through Facebook for fundraisers not associated with a TeamRaiser, then you are already set up with this account.
Not for this integration. A Blackbaud Merchant Services account is not used in the new implementation. All transactions will be in Meta Pay.
Refunds go through Meta Pay. Luminate Online is no longer able to handle refunds for donations made on Facebook.
Refunds in Meta Pay do sync to Luminate Online to keep the transaction history correct.
Fundraiser payments and refunds are handled the same way as donations made through birthday fundraisers, donate buttons, etc.
Direct your supporters to Facebook's refund help page where they can learn how to use Facebook Messenger to request refunds.
Offline gifts. Donations come to Luminate Online as confirmed, offline gifts.
Charitable organizations are not currently charged fees from Meta. See this page for the current information.
Meta disburses payments every two weeks as an ACH, or direct deposit, to your organization's bank account.
If you already have Meta Pay, the same bi-weekly schedule will now include the donations made to fundraisers created and managed through Blackbaud’s integration. If you have existing payouts from things like Birthday Fundraisers, or donate buttons, the API fundraisers will now be included into that payment.
No, only Meta Pay can process transactions in the Meta platform.
Events moving from original to new integration
Facebook events using the original integration will continue to work even after the change on the back end to implement the new API integration.
The existing events will continue to work. The change of payment processor will be seen by donors.
These are automatically imported and seen as an offline Facebook payment.
These transactions will be reported in the same way that all other financial transactions are reported. There is no change to the reports. It’s just the new offline Facebook payments will be reflected in the same manner as they would have prior to this change.
These transactions will be reported in the same way that all other financial transactions are reported. There is no change to the reports. It’s just the new offline Facebook payments will be reflected in the same manner as they would have prior to this change.
Yes, Facebook donations will continue to appear just as they do today. Updates will be seen in both the Facebook Fundraiser goal thermometer and the TeamRaiser event goal thermometer.
The transactions will be imported automatically as offline Facebook transactions, so this information will be readily identifiable. In the API that is being provided to Blackbaud, these transactions are marked as "fundraiser_type": "API Integrated Fundraiser".
The transactions are recorded as offline confirmed.
Reports
You can run reports in either Luminate Online or Meta Pay to pull gift details for donations made to event that uses the TeamRaiser Integration with Facebook Fundraising.
In Luminate Online, run any of the previous reports used for this integration. Look for transactions marked "Facebook." See .
In Meta Pay, an admin of the Facebook Page used in this integration can log in and pull the transactional data. See https://www.facebook.com/help/1787615158233986.
Look for the Source name of “fundraiser_api” and Payment processor of Facebook” for donations made in Meta.
Meta transactions are not currently reflected in the Site Usage report at this time, but they will be available in an upcoming release.