Manage Your Personal Information

You can correct your personal information from My Account. This includes contact information, language preference, and password.

1. In NPOconnect, click on your account icon in the navigation and then My account.

2. In the Personal Information section, make changes to the following fields:

   • First name

   • Last name

   • Phone (Optional)

   • Job title (Optional)

   

3. In the Settings section, click on the Language dropdown to choose the language the site displays in and then Save.

   

4. In the Change Password section, enter your current and new passwords to change your password and then Save.

   

5. In the Change Email section, enter your current password to confirm your account, provide your new email address, and then Save.

   

You can view and download your account data from My Account.

Note: Your password is required to verify your identity.

1. In NPOconnect, click on your account icon in the navigation and then My account.

2. In the Manage My Account section, click on the View and download data link next to Download my data.

   

3. In the Download My Data screen, enter your current password.

4. Click on the View account information button to verify your identity and continue.

   Note: Your personal information and the Download button will appear in this screen after your identity is verified.

   

5. Click on the Download button to export your data to a CSV file.

The downloaded CSV file includes your personal information, such as First Name, Last Name, Email, Phone Number, etc.

In the event that you no longer want to use NPOconnect and do not want to keep your data stored in the system, you can delete your account entirely.

Warning: Deleting your account removes your access to NPOconnect and all of your data. This is final and cannot be undone.

1. In NPOconnect, click on your account icon in the navigation and then My account.

2. In the Manage My Account section, click on the Verify identity and delete link next to Delete my account.

   

3. In the Delete My Account screen, enter your current password.

4. To finalize deletion, click on the Delete my account button. Otherwise, click Cancel.

   

After your account is deleted, you will be signed out of the system and will not be able to sign in again. If you choose to rejoin the NPOconnect Nonprofit Platform, you must create a new account.

You can formally submit an opt-out or deletion request with Blackbaud, if desired. To do so, complete the Blackbaud Data Subject Rights Request form. A link to this form is also available in the footer of the Sign In page of NPOconnect.