Support and Escalation
Use this topic if you still cannot complete sign-in, security recovery, nonprofit access, or account workflows after using troubleshooting guidance.
Tip: Try these first—you can resolve most issues without Support. Reset your password, request a new code, or use your recovery code or recovery phone for MFA. See Recover Access and Troubleshoot Sign-In for detailed steps.
Note: Troubleshooting steps do not resolve the issue, your request is blocked by an error, or no active admin can complete the next step.
Get Help with Account Access
Before You Contact Support
Check the sign-in troubleshooting steps and gather the email address associated with your Blackbaud Verified Network account, the nonprofit name, and any error message or request details.
Contact Support for Blackbaud Verified Network Account, Data, or Workflow Issues
Submit a request through the Blackbaud Verified Network Service Inquiry form. You can also open the form from Need Assistance? > Email on the Blackbaud Verified Network sign-in page.
Public Blackbaud Verified Network Help directs users to the Service Inquiry form and not Blackbaud Case Central. The Blackbaud Verified Network support team is not available by phone or chat.
Contact Support When You Cannot Access Your BBID Profile
If you cannot use your password, confirmation code, authenticator app, recovery code, or recovery phone, submit a Service Inquiry request. Do not include passwords or security codes in your request.
Contact Your Organization's IT Team for Email or Network Blocking
If a confirmation or password-reset email does not arrive after you check spam or junk, ask your organization's IT administrator whether the email server blocked Blackbaud messages. IT may need to allow Blackbaud email domains and IP ranges.
Send Support Requests to the Correct Team
Use the Blackbaud Verified Network Service Inquiry form for Blackbaud Verified Network account, data, and workflow issues. Include enough detail for Support to identify the nonprofit and reproduce the issue.
After You Submit a Request
Support reviews the details and contacts you if more information is required. If your request is pending, no action is required unless Support requests follow-up details.
Include This Information in Every Request
- Email address used for Blackbaud Verified Network and BBID
- Nonprofit name
- Exact error message or blocked step
- What troubleshooting steps you already completed