What's New in NPOconnect

The Blackbaud Giving Fund (BBGF) has adopted a new process for sending payments with our banking partner. As a result, donation payments sent through ACH direct deposit will appear under a new name format in your bank statement:

BBGF-Corporation Name (abbreviated)

Note: There are no changes to the donation process or timing of disbursements – just the name on your bank statement. Continue to allow 3-5 days for payments to appear in NPOconnect following receipt of your ACH payment.

With this release, you'll notice a refreshed look and feel when signing in to NPOconnect. We’ve redesigned our Sign In page to provide nonprofits with more upfront information and to modernize our style, aligning more closely with other Blackbaud solutions. This includes sharing more about what we do, highlighting how your nonprofit can use NPOconnect, and offering additional details about our partners like the Blackbaud Giving Fund (BBGF).

Note: While we’ve incorporated some of the new styling elements into the broader NPOconnect platform, most of the interface remains the same once you’re signed in to your nonprofit account.

Tip: Did you receive a check from YourCause from Blackbaud and the Blackbaud Giving Fund? The Sign In page now includes an explanation of why you received it and outlines next steps for claiming your nonprofit and viewing donor details. For more information, see the Did your nonprofit receive a check from YourCause? FAQ or the new Received a check? FAQ section on the NPOconnect Help landing page.

• Several software packages utilized by the NPOconnect framework have been upgraded in this release, including Angular.

We’ve updated our resources in the NPOconnect Help to help you better navigate donations and payments in NPOconnect. This includes:

• View Donor Details – New article details how to find the donor's name and email address in NPOconnect.

• View Payments and Transactions – Updated to include a more thorough walk-through of viewing payment details and the actions you can take from the Giving > Payments and Transactions area.

• Download Transactions – New article offers a guide for exporting payment and transaction data to an Excel (.csv or .xslx) file.

We’ve introduced a new profile feature that lets you share how you use NPOconnect. When you next sign in, you’ll be asked to answer questions about your nonprofit role and responsibilities as well as your goals for using NPOconnect. Your responses help us provide relevant insights and gather feedback for improving the platform.

Note: Your responses won’t affect your account or actions you can take. This information is used internally and won’t be visible to others in your organization. You can update your answers anytime in My account or My Nonprofits. For more information, see Manage Your Profile.

The process for adding a user to manage your nonprofit organization’s account has been updated so that the invitation sent to the user allows them to accept or decline their new role. The user will need to select Accept invitation in the email they receive in order to access your organization's account. Invitations expire 60 days from the date they were sent.

Note: This update applies to both users who are new to NPOconnect and to those who already have an account. For more information, see Add New Users and Accept or Decline Invitation.

We’ve updated the email sent to Nonprofit Administrators when a user is removed to note if they were automatically removed by the system due to inactivity. By default, users will be removed from all nonprofit roles if they haven’t signed in to NPOconnect for over 18 months.

Note: If the user is removed by a Nonprofit Administrator for their organization, the email will instead include the name of the person who removed them.

We’ve updated the language in the email sent to nonprofits revoked by the IRS to include instructions for proving they’re not on the IRS revocation list. This includes submitting evidence to our team using the Nonprofit Platform Service Inquiry form. A preview of this email is shown below.

• We’ve updated the Payments and Transactions area to ensure any payments tied to a voided grants payment from GrantsConnect are not shown as they’re no longer applicable.

• The NPOconnect Help Center has been renamed NPOconnect Help.

   

• The Become a Nonprofit Administrator section has been updated to better help you navigate the Nonprofit Administrator registration process, including:

  • Documents Required for Registration is now listed before the Registration Guides so you can prepare your documentation before starting your application.

  • All guides are now located in the Registration Guides section.

  • All Registration Guides now include a section titled Prepare your documents and materials that lists the documentation and information you'll need to register. For an example, see the Registration Guide for Stand-Alone Nonprofits and National Offices .

  • FAQs for the steps to take if you can't find your organization have been consolidated into the What should I do if I can't find my organization? article. This includes instructions for organizations based in the United States, based outside of the United States, and parent organizations.

When renewing your international vetting in NPOconnect, your renewal application will include a copy of the Public Support Test (PST) file from your previously approved application. This allows you to more easily update your financial information without needing to refer to your previous applications.

Tip: Before submitting your renewal application, be sure to update this file to include data for the current fiscal year and remove the oldest fiscal year's data, ensuring you provide the most recent five-year financial year data.

Note: For more information, see International Vetting Renewal Guide.

A new statutory law file - Pakistan Societies Registration Act XXI of 1860.pdf - is now available in International Vetting Resources for Pakistan. If this law is relevant to your organization's legal entity type, please include this file in your International Nonprofit Vetting Application.

• Create an NPOconnect Account - The instructions for signing up for NPOconnect, creating an account with your Blackbaud ID (BBID) credentials, and claiming your nonprofit by inputting check information have been moved to Get Started.

• Documents Required for Registration - A new section in Become a Nonprofit Administrator details what documentation you're expected to submit during registration, such as Documents Accepted for Role Verification and Proof of Identity.

• Reconnect Your Blackbaud ID and NPOconnect Accounts - New article details how to change the email address associated with your Blackbaud ID (BBID) and resync your connection with your NPOconnect account.

• Verify Volunteer Hours - This article has been updated to emphasize the requirement to refresh the Volunteer Hour Verification table in order to view pending hours.

• Verify Donations and Matching Gifts - This article now includes the time requirement for verifying donations.