What's New in Blackbaud Verified Network

Nonprofit administrators can now view and manage your Blackbaud Integrated Payments (BBIP) connection directly on the Disbursement Information page.

• Connect your account in one place – The Disbursement Information page now shows Blackbaud Integrated Payments merchant accounts as a disbursement option. If you have not connected to a merchant account, you can do it here using the same steps as Blackbaud Connections.

• Manage your connection - If your merchant account is already connected, you can view it and select options to change or disconnect it.

• Confirm your setup - After you connect, the Disbursement Information Summary will show that funds are sent through Blackbaud Integrated Payments. This helps you quickly confirm how your funds are delivered.

This update lets you see all your disbursement options without switching pages. This helps you set up payments faster and avoid missing the option to use Blackbaud Integrated Payments for faster, more direct nonprofit funding.

For more details, see Connect Blackbaud Integrated Payments for Disbursements.

Note: Nonprofit administrators now receive one daily email that summarizes funds processed through Blackbaud Integrated Payments and shows a short list of recent activities. The email also explains where to view full details and clarifies that these donations are processed differently than standard payments, helping reduce confusion.

We reorganized global vetting help content and added a quick start guide so you can more easily choose the right vetting path and find partner-specific requirements in one place. This update makes the process clearer from the start and reduces time spent searching across topics.

Find the vetting guide for your country in How To Apply For Vetting: Guides For Your Country Or Region.

Note: As part of this update, all vetting guidance has moved to Nonprofit Organization Vetting Guide in Get Started in our Help, including resources for nonprofit organizations in the United States. For domestic vetting, see Vetting Guide for United States: Apply Through Blackbaud Giving Fund.

Tip: Previous global vetting help links should automatically redirect to the new topics. To avoid confusion and ensure the best experience, we recommend updating saved links and bookmarks when you can.

This release enhances how eligible donations and grants reach nonprofits by introducing Blackbaud Integrated Payments as an additional disbursement option within Blackbaud Verified Network. With this option, organizations and nonprofits have more flexibility in how approved funds are delivered and managed.

When eligible donations and grants are processed through Blackbaud Integrated Payments, funds follow standard charitable disbursement paths and are then deposited into the nonprofit’s connected merchant account. Nonprofits can receive funds through their merchant account and manage YourCause funds alongside their other Blackbaud Integrated Payments activity by using existing merchant account features.

For chapter organizations, charitable funds are disbursed directly to the parent organization. Chapters cannot select a Blackbaud Integrated Payments merchant account in Blackbaud Verified Network.

This change supports improved reporting, more flexible disbursement options, and stronger donor and nonprofit communications.

For setup instructions, see Connect Blackbaud Integrated Payments for Disbursements. If you do not have an active merchant account, review the Get Started with Blackbaud Integrated Payments tutorial.

Volunteer event descriptions are now required, support formatted text, and preview exactly as they appear in YourCause CSRconnect.

• Description is required - You must enter a description before you save or publish a volunteer event. This matches CSRconnect and helps prevent incomplete submissions.

• Rich text description - You can format the description using headings, lists, and spacing so the event layout stays clear and readable.

• Accurate preview - You can preview the event and see it the same way it appears to CSRconnect administrators. For details, see Preview Volunteer Events.

These updates reduce rework and help you prepare volunteer events for approval. Required descriptions prevent missing information, formatted text keeps layouts consistent, and accurate previews let you confirm how events appear before approval.

Payment history now labels returned payments more clearly. When a bank returns a payment, nonprofit admins see Refunded by <payment number> when viewing payment details instead of Reissued within <payment number>.

This update helps admins quickly distinguish returned payments from true reissues, reducing review time and confusion during payment reconciliation.

The Transactions page now shows more details about the processor for each transaction. Nonprofit admins can see which processor handled a transaction, even when a payment does not have a Payment ID or was issued by a global processor like CanadaHelps. When you download transaction data, the file also now includes processor details. These details help admins see how each donation was processed and match transactions to the correct disbursement.

We updated the bank detail update experience to better support security requirements and make it easier to complete updates.

When you update your bank details, you’re now prompted to enter your account number each time. The masked account number no longer appears, which shows that this information is required whenever you make a change.

You also get clearer guidance before you submit your update. When you hover over Submit, you see which required fields still need to be completed. This helps you know what to fix before you continue and reduces interruptions during the process.

These updates make expectations clearer and help you complete bank detail updates more smoothly.

We updated the documents you can use to verify your identity and role when you register as an admin for a nonprofit organization. Some documents, such as employee badges and paystubs, are no longer accepted.

To see the current list of accepted options, review Documents Accepted for Role Verification and Proof of Identity.

You can now delete your Blackbaud Verified Network account through a clear, email‑based process. This process helps you understand what happens before your account is removed.

When you select Verify identity and delete account in My account, Manage my account, we send an email to the email address on file that explains what will happen and asks you to confirm the deletion. Your account is not removed until you confirm through the link in the email.

After you confirm, you're automatically signed out of Blackbaud Verified Network. You cannot sign back in to Blackbaud Verified Network unless you create a new account.

Note: This process permanently deletes your Blackbaud Verified Network account. It does not impact your Blackbaud ID account. For details, see Delete Your Account.

Tip: If you're the only admin for your nonprofit, invite another admin before you continue. This helps your organization keep its information up to date.

We updated the bank information pages to help nonprofits enter correct bank details. When setting up or editing bank details, we now check that the bank country matches the country where the nonprofit is registered. The Account Country is set to the nonprofit’s registered country and cannot be changed.

This update helps global nonprofits avoid mistakes during setup and gives admins confidence that their banking information is correct.

We changed My Account to show only settings managed in Blackbaud Verified Network. Your email, password, and other account details stay in Blackbaud ID (BBID).

What’s new

My Account now has four tiles:

• About Me: Update profile questions about how you use Blackbaud Verified Network.

• Email Preferences: Manage communication settings.

  Tip: To check the email address for your account, go to My Account, then Email Preferences.

• Language Preferences: Choose your language.

• Manage My Account: Download your data and manage account options.

Removed fields

We removed fields for first name, last name, email, phone, and job title from My Account.

Tip: To update your name or email, sign in to your BBID at app.blackbaud.com and follow the instructions in Update Your Name, Email Address, and Password in Blackbaud ID.

To help nonprofit administrators distinguish between chapters with similar names, areas like My Nonprofits now display each chapter’s Registration ID below its name and address. Previously, the Registration ID for the parent organization was shown instead.

This change makes it easier to identify specific chapters and reference the correct Registration ID when managing donations or contacting our team.