What's New in Blackbaud Verified Network

We updated the bank detail update experience to better support security requirements and make it easier to complete updates.

When you update your bank details, you’re now prompted to enter your account number each time. The masked account number no longer appears, which shows that this information is required whenever you make a change.

You also get clearer guidance before you submit your update. When you hover over Submit, you see which required fields still need to be completed. This helps you know what to fix before you continue and reduces interruptions during the process.

These updates make expectations clearer and help you complete bank detail updates more smoothly.

We updated the documents you can use to verify your identity and role when you register as an admin for a nonprofit organization. Some documents, such as employee badges and paystubs, are no longer accepted.

To see the current list of accepted options, review Documents Accepted for Role Verification and Proof of Identity.

You can now delete your Blackbaud Verified Network account through a clear, email‑based process. This process helps you understand what happens before your account is removed.

When you select Verify identity and delete account in My account, Manage my account, we send an email to the email address on file that explains what will happen and asks you to confirm the deletion. Your account is not removed until you confirm through the link in the email.

After you confirm, you're automatically signed out of Blackbaud Verified Network. You cannot sign back in to Blackbaud Verified Network unless you create a new account.

Note: This process permanently deletes your Blackbaud Verified Network account. It does not impact your Blackbaud ID account. For details, see Delete Your Account.

Tip: If you're the only admin for your nonprofit, invite another admin before you continue. This helps your organization keep its information up to date.

We updated the bank information pages to help nonprofits enter correct bank details. When setting up or editing bank details, we now check that the bank country matches the country where the nonprofit is registered. The Account Country is set to the nonprofit’s registered country and cannot be changed.

This update helps global nonprofits avoid mistakes during setup and gives admins confidence that their banking information is correct.

We changed My Account to show only settings managed in Blackbaud Verified Network. Your email, password, and other account details stay in Blackbaud ID (BBID).

What’s new

My Account now has four tiles:

• About Me: Update profile questions about how you use Blackbaud Verified Network.

• Email Preferences: Manage communication settings.

  Tip: To check the email address for your account, go to My Account, then Email Preferences.

• Language Preferences: Choose your language.

• Manage My Account: Download your data and manage account options.

Removed fields

We removed fields for first name, last name, email, phone, and job title from My Account.

Tip: To update your name or email, sign in to your BBID at app.blackbaud.com and follow the instructions in Update Your Name, Email Address, and Password in Blackbaud ID.

To help nonprofit administrators distinguish between chapters with similar names, areas like My Nonprofits now display each chapter’s Registration ID below its name and address. Previously, the Registration ID for the parent organization was shown instead.

This change makes it easier to identify specific chapters and reference the correct Registration ID when managing donations or contacting our team.