What happens if a payment is returned due to incorrect ACH banking details?

If an ACH payment cannot be delivered because of incorrect banking details, the following will occur:

1. The organization’s payment method will be automatically reverted back to receiving paper checks.

2. The payment will be reissued, and a check will be mailed to the Disbursement Address on file.

3. An email will be sent to all active administrators informing them that the payment failed due to invalid ACH banking information, their payment method has been updated to check-based disbursements, and the payment will soon be sent as a check to the Disbursement Address.

Active administrators will receive one email notifying them of this issue. Once received, it is recommended to sign into NPOconnect to confirm that the Disbursement Address in your account is up-to-date. If you wish to continue to receive payments via ACH, please provide new banking details on the Disbursement Information page in NPOconnect.

Note: For more information, see Update Banking Information for ACH (Direct Deposit).