Troubleshoot Missing Emails
Emails from the Blackbaud Verified Network are sent from Blackbaud <noreply@blackbaud.com>. If you don't see an email you expect, try these steps in order.
Try These Fixes
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Check your spam or junk folder. Look for an email from noreply@blackbaud.com. If you find it, mark it as not spam and add the address to your contacts or safe senders list so future emails arrive in your inbox.
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Check your email address. Make sure the email address on your account is correct. If you're signing up for a Blackbaud ID, double-check the address you entered on the Sign up screen next to the confirmation code field.
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Wait about 10 minutes. Sometimes emails take a little while to arrive.
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Ask your IT administrator for help. Your organization may need to adjust its email or security settings to allow messages through. Ask them to allow messages from noreply@blackbaud.com and confirm that your email server isn't blocking Blackbaud messages.
Tip: Not sure which email to look for? Search the Email Library to find the email you expect and learn when and why it's sent.
Still Having Trouble?
If you've tried these steps and still aren't receiving emails, submit an inquiry and our service team can help. For details, see Contact Support.
If you're having trouble with a Blackbaud ID confirmation email or reset password email, see Need Help Logging In? or Article 72573: I did not receive the Blackbaud ID confirmation email or reset password email in the Blackbaud Knowledgebase.