Troubleshoot Login Issues

When creating your Blackbaud ID account, you'll be sent a confirmation email to finalize setup. If you don't receive this email, take the steps below to troubleshoot the issue.

1. Double-check that the email address associated with your Blackbaud ID is correct.

2. Check your Junk or Spam folder.

3. Contact your organization's IT admin to determine if your email server is blocked. Refer to Blackbaud ID FAQ > Missing your confirmation email? for the information you'll need to provide to them.

If the steps above are unsuccessful, see Article 72573: I did not receive the Blackbaud ID confirmation email or reset password email in the Blackbaud Knowledgebase.

Note: You will only receive a confirmation email when first creating your account. If you are connecting an existing Blackbaud ID account to NPOconnect, you may not be prompted for additional confirmation.

Once the Sign up > Confirmation code page has closed, you cannot navigate back to it without restarting the sign-in process. It's recommended to try signing in to Blackbaud ID again.

1. Return to NPOconnect to enter your email address and click Sign in.

2. On the Blackbaud ID Sign In page, enter your email address and follow the steps to sign in to your account.

3. In a new tab in your browser, open your inbox and retrieve the confirmation code.

4. Return to the tab with the Sign up > Confirmation code page and enter the code to finalize login.

If you can't log in because you forgot the password for your Blackbaud ID account, you can reset it on the Blackbaud ID sign-in page. For more information, see Blackbaud ID FAQ > Have an issue with your password?.

If you experience any login issues not mentioned in this article, we recommend you review the resources below for additional troubleshooting help:

• Blackbaud ID (BBID) Authentication - These resources in the NPOconnect Help detail setting up and managing your Blackbaud ID account and multi-factor authentication (MFA) that's connected to your NPOconnect account.

• Blackbaud ID FAQs - This resource shows commonly asked questions for Blackbaud ID and multi-factor authentication (MFA). It's intended for all Blackbaud ID users, not just NPOconnect.

• Blackbaud Status - It's possible the issue you're experiencing may be caused by an unplanned event or outage with Blackbaud ID. To check the status, go to status.blackbaud.com and view the signin.blackbaud.com item in the Blackbaud.com section.