Need Help Logging In?

What's happening?

You signed up for a Blackbaud ID account, but you don't see the email with a confirmation code to finish account setup.

Note: If you're connecting an existing Blackbaud ID account to the Blackbaud Verified Network, you won't get a confirmation email. This is only sent when creating a new account.

Try these fixes

• Look in your spam or junk folder for an email from Blackbaud <noreply@blackbaud.com>.

• Make sure you typed your email correctly when signing up. Double-check this on the Sign up screen next to the confirmation code field.

• Wait about 10 minutes — sometimes emails take a little while.

Next steps

If you still haven't gotten the email, you can contact your organization's IT admin to determine if your email server is blocked. To learn what information you'll need to provide to them, see Blackbaud ID FAQ > Missing your confirmation email?.

Tip: For more troubleshooting ideas, see Article 72573: I did not receive the Blackbaud ID confirmation email or reset password email in the Blackbaud Knowledgebase.

What's happening?

After requesting the confirmation code during sign-up, you closed the browser tab or window. Now you cannot get back to the Sign up, Confirmation code page to enter the code you received.

Tip: You cannot go back to the Confirmation code page once it's closed. Instead, you'll need to restart the sign-in process to send a new code.

To fix this

1. Navigate back to https://nonprofit.yourcause.com, enter your email address, and select Log in.

2. On the Blackbaud ID Sign in page, enter your email address and follow the steps in Sign in to Blackbaud Verified Network with Blackbaud ID (BBID) to sign in to your account and request a new code.

3. In a new tab in your browser or on your mobile device, open your inbox and get the code.

4. Return to the tab with the Sign up, Confirmation code page open and enter the code to finish setup.

What's happening?

You forgot your password for your Blackbaud ID account and cannot sign in. To continue, you'll need to reset your password.

To fix this

1. Navigate back to https://nonprofit.yourcause.com, enter your email address, and select Log in.

2. On the Blackbaud ID Sign in page, enter your email address, and select Continue.

3. On the next screen, select Forgot password.

4. In a new tab in your browser or on your mobile device, open your inbox and find the reset password email.

   Tip: Don't see the email? Check your spam or junk folder. If it still isn't there, wait a few minutes — sometimes emails take a little while.

5. Follow the instructions in the email to create a new password.

Note: For more information, see the Blackbaud ID FAQ, Have an issue with your password? help.

What's happening?

When you try to sign in to the Blackbaud Verified Network with your Blackbaud ID account, you see a message that your account is locked. This may be because of too many failed login attempts or you haven't signed in within the last six months. To continue, you'll need to reset your password.

To fix this

1. On the Blackbaud ID screen with the lock message, select Continue.

2. Select Forgot password or Reset password.

3. Follow the instructions to reset your password in I forgot my password.

Note: For more information, see the Blackbaud ID FAQ, Need to reset your password after your account was locked? help.

What's happening?

You signed in to your Blackbaud ID account, and it sent an authentication code to your mobile device. You didn't receive the text message that contains the code.

Try these fixes

• Send a new code: In the screen where you enter your code, select Send new code to try generating a new code.

• Check your device's signal strength: Check your device's cellular or Wi-Fi signal to make sure you can receive text messages.

• Check your phone number: Check that the phone number the text was sent to matches your current number. If you changed your number, you won't receive authentication codes until you've updated your account.

• Sign in with your recovery code: If you still don't receive the text, select I don't have access to my multi-factor authentication device to sign in with your 24-digit recovery code you received when creating your Blackbaud ID account.

Warning: For some countries outside the United States, Blackbaud ID doesn't support text messages, and you must receive confirmation codes through an authenticator app.