AI acknowledgements configuration

From Acknowledgements, Configurations, you can view, edit, and add new AI profiles and AI acknowledgement templates, which you'll need to do before you can generate AI message content.

Tip: To use AI acknowledgements, your organization admin must first enable generative AI features in your Blackbaud environment. For instructions, see the Opt In to Generative AI Features Globally help.

  1. From Acknowledgements, Configurations, AI profiles, select New, or next to an existing AI profile, select Edit.

  2. Enter a name for the profile.

  3. To have Blackbaud AI generate the acknowledgement's email subject line, select AI generated subject. Otherwise, enter an email subject line.

    4. Note: You can edit AI generated subject lines after a message is generated.

  4. Select an email template. The list includes the Default template and any other templates you've configured. For more information, see Add new AI acknowledgement template.

  5. Select an Acknowledgement Letter type. If you select a type, it appears on gift records, under Acknowledgements and receipts, Acknowledgement letter.

    6. Note: In the database view, your organization can create and manage Acknowledgement Letter types in Letters under Configuration.

  6. Under Segmentation Criteria, select a fundraiser, gift type, gift subtype, fund and gift range you want this profile to apply to.

  7. Select a tone for the message content. For more information, see AI Acknowledgement Tone Types.

  8. Under Donation information to include, select which gift details from the gift record you want to display in the message content.

  9. Under Response language, select the language you want for the message content. American English uses American spelling, British English uses British spelling, and Canadian French generates message content in Canadian French.

  10. Under Additional details to include, you can give the AI specific instructions for the message content beyond the tone of voice. For more information, see Additional AI instructions

  11. Select Save.

Acknowledgement templates define the appearance and formatting elements for AI acknowledgement messages. The template settings will apply to all your AI acknowledgements, but the message content itself will be unique for each message.

  1. From Acknowledgements, Configurations, Acknowledgement templates, select New.

  2. Enter the template name.

  3. Enter the name of the sender.

  4. Enter the sender's email address.

    Tip: Send from an email address that includes your domain, such as @nonprofit.org, so recipients can easily identify it came from your organization.

  5. Enter a reply name to show who receives responses when recipients reply to the email. If you filter responses to a central monitored location, use a name that indicates it's a generic mailbox, such as Customer Support.

  6. Enter a reply email to show where recipients send responses when they reply to the email. To filter responses to a central monitored location, use a generic email address such as info@*.org.

    7. Note: Receiving mail systems also use the reply-to email address to return or bounce messages when delivery fails.

  7. Select Open email designer.

  8. Under Design content, add design elements to the email to reflect your organization's branding, and include any additional merge fields or text that won't be generated by AI acknowledgement. At minimum, you must leave the email_body merge field in place to include AI acknowledgement's message content.

    9. For more information, see Email designer.

  9. Select Apply.