Acknowledgements to review

Select a donor from the list.

Select an email address for the donor.

Under Customize message, select an AI Profile to determine the tone, acknowledgement letter, gift details, and additional rules to apply to the acknowledgement message. For more information, see Add or edit an AI profile.

Note: If the AI Profile you select doesn't have these features defined, you can select change them now on the individual acknowledgment.

Review the AI generated content and edit it if you want. Select Generate new message to receive a different acknowledgement message. You can generate as many messages as you want, and they'll always be different.

Note: Replace any AI generated placeholder content between brackets. For example, replace [Your Name] with your actual name and remove the brackets.

If you want to write your own acknowledgment letter, you can delete the AI generated message and subject line, and paste in your own.

To review and update the email's design, select Open email designer.

Tip: To update the design of the template, go to Configuration, Acknowledgement templates. For more information, see Acknowledgement templates.

The email_body merge field in the email's design will populate with the AI generated text. You can add more text to the email, such as "No good or services were received in return for this donation." For more information, see Email designer.

Select Apply.

Note: Any additional text you add to the email will appear in the acknowledgement sent to the donor, but it won't display under Message Text in Review AI acknowledgement emails.

Select Send Message. You can view a copy of the message on the constituent's record under Actions.