Payment Configuration Troubleshooting
To process payments in Raiser's Edge NXT, your organization must have a Blackbaud Payment Service account and at least one payment configuration. A payment configuration includes information about the gateway, access credentials, fraud protection options, currencies, and credit card types that your processor supports.
To understand Blackbaud Checkout requirements for payment configurations, review how to get started with payment processing.
Payment Configuration Tips
Payment configurations are required. They define how transactions are processed, including gateway settings, credentials, and supported payment methods. Without a payment configuration, you can’t complete payment processing for gifts, forms, or registrations. If payment configurations don't display, ask your admin to review and update settings.
The following list highlights key areas where you can set configuration.
Add gifts - For credit card and direct debit payment methods, under Process with, choose a payment configuration.
Set up standard donation forms - Under Payment and fees, choose a payment configuration under Gift processing.
Set up optimized donation forms – Under Payment and fees, choose a payment configuration under Gift processing.
Set up event registration forms – Under Get started, choose a payment configuration under Payment processing.
Tip: For a deeper dive, review how to work with online registration forms and payment processing. Scan Raiser’s Edge NXT tutorials for payment processing guidance.
Verify a payment configuration exists
After you confirm Blackbaud Payment Service credentials are correct, verify at least one payment configuration exists:
If you process transactions through Blackbaud Merchant Services, verify your configurations through the Blackbaud Merchant Services Web Portal. From Control panel, Settings, verify details under Account configurations. For more information, see Account Configurations in the Blackbaud Merchant Services Web Portal Help.
If you process transactions through another payment gateway, verify your configurations in the database view. From Configuration, Business rules, Merchant accounts, ensure there is at least one payment configuration record and verify its details.
Verify currency and country settings
You must have at least one payment configuration that matches your organization’s country and currency. In the database view:
Verify your organization's country under Configuration, General.
Verify your organization's currency under Configuration, International.
If you process transactions through Blackbaud Merchant Services, verify the country and currency settings for a payment gateway through the Blackbaud Merchant Services Web Portal. From Control panel, select Settings. For more information, see the Blackbaud Merchant Services Web Portal Help.
If you process transactions through another payment gateway, verify the country and currency settings for a payment gateway in the database view under Configuration, Business Rules, Merchant Accounts.