Registration Options

As you design a registration form, manage registration options to select the fees registrants can choose from when they sign up for your event. Since fees are required for registration forms, fee fields are included by default and can't be removed.

Tip: To make an event free, only include a fee of $0. See Online Registration Forms for Free Events.

To access registration options for a form, open an event record. Under Online registration forms, add or edit a form and then select Form. On the registration form, hover over the fee table and select Click to edit.

Fees show the different types of tickets available for your event and their cost. You can select which fees you want to offer through the form, and edit how the fee names appear to the registrants.

Registration fees are how much you charge participants to participate in or attend the event. Other fees are how much you charge for add-ons such as parking passes.

  • Select which of the event fees to offer on the form.

  • To include additional fees, add them from the event record under Fees.

Tip: To avoid creating duplicate participants, online registration forms don't collect contact information when registrants select other fees. We recommend you use other fees in addition to registration fees to ensure you gather details about registrants.

  • If necessary, enter different fee names. For example, if your organization internally refers to a fee as Individual, you might rename it Adult for the registration form.

  • To provide additional information about fees, add descriptions. For example, for a Child event fee, you might include the qualifying age range, and a Volunteer fee could indicate what tasks the volunteer will do at the event.

    Tip: If necessary, use the description to explain how many registrations the fee includes.

Use Max available to limit the total number of tickets per fee that a registrant can purchase with each registration. Limiting bulk ticket purchases prevents scalping at your events.

As you configure registration forms, you can associate participation levels with registration fees to automatically apply the levels to people when they register.

Note: From the registration form designer, under Get Started, Registrant options, you can also associate participation levels with organizations if you enable organization registrations.

When you use participation levels on registration forms, note that:

  • A level applies to all the people registered for a fee. For example, if someone registers a foursome for a golf tournament, the participation level applies to all four participants — not just the person who completes the form.

  • If a registrant selects more than one registration fee associated with a participation level, Raiser's Edge NXT saves the participation level from the first fee listed on the form to their record.

  • If the person who completes or pays for the registration — known as the host — only registers other people to participate, the form doesn't apply a participation level to the host's record and marks the RSVP status as Declined.

To prevent your event from selling out too quickly, select Limit the total number of fees registrants can select per registration and then enter the number.

To prevent confusion when someone is registering for a free event, you can remove the fees on a registration form by selecting Hide fee column for free events. Otherwise, $0 fees display as Free.

To edit the label for Free, select Labels and update the text in the Label - Events with free fees field.

Additional donation is available on the form when you select Allow registrants to make additional donations under Get started.

To edit the label for Additional donation, select Labels and update the text in the Label - Additional donation field.

The register as an organization section is available on the form when you select Allow organizations to register under Get Started.

The form uses the organization name to search for a match on existing constituents. It either updates the existing constituent record or creates a new constituent record for the organization.

To edit the organization label:

  1. Hover over the register as an organization section on the form and select Click to edit.

  2. Edit the text for the labels. Under Preview, review how your changes will appear on the form.

  3. Select Done.

To help with constituent matching when you allow organizations to register, you can include organization address fields.

  1. From the Form builder, select Build, Registration options and move Organization address to the form.

  2. Hover over the register as an organization address section on the form and select Click to edit.

  3. Select Required to make the address fields required for all organizations.

  4. Edit the text for the labels. Under Preview, review how your changes will appear on the form.

  5. Select Done.

If the registrant enters an organization address, the form uses the organization's name and address to search for a match on existing constituents. It either updates the existing constituent record or creates a new constituent record for the organization.

Note: All registration fees and additional gifts are applied to the fund you set for the event. For more information, see Funds.