Failed Recurring Gift Payments

Payments can fail to process for a variety of reasons, such as insufficient funds. From Contributions, you can review active recurring gift plans with failed payments and update payment information, pause, and manually retry them.

When a recurring gift payment fails, you can review it so you can retry the payment, update the payment information, or pause the recurring gift plan from Contributions.

Note: Credit Card Updater from Blackbaud Merchant Services helps prevent disruptions in recurring giving and decreases the number of failed payments by automatically updating out-of-date credit cards. For more information, see Credit Card Updater in Blackbaud Merchant Services Help.