Manage Late Fees and Bank Fees

If a family receives a School late fee or Tuition Management Follow Up Fee, it can be waived if needed.

Each school receives an allotment of waivers to use at their discretion when waiving Tuition Management Follow Up fees. This is generally 10% of the school's active family enrollment. Waiving only the school portion of a late fee does not count toward your allotment. To review the number of Follow Up fees allowed, waived, and remaining for your school, see the Follow Up Waiver Statistics tile on any family's Manage Late Fees And Bank Fees page.

Tip: To manage a family's settings for follow-up and late fees for the year or individual months, see Review Follow Up.

Note: Bank Fees from a failed payment cannot be waived.

To waive a fee:

  1. Under Families, select View All Families.

  2. Filter or search the list of families and select the family name.

  3. The family's Main Family Page opens.

  4. Select the Arrow menu icon button on the left side of the screen.

    Note: You can also see this menu by hovering over Families again while inside a family’s account.

  5. Select More Options and Manage Late Fees And Bank Fees.

  1. Select Remove.

  2. Select Yes if you are removing the school portion of the late fee.

  3. Select Yes if you are removing the Tuition Management follow up fee.

  4. Select if you want to waive the fee out of courtesy or due to a Tuition Management error.

    Note: Choose None if you want the waiver to count against the school's allotment.

  5. Enter a Reason.

  6. Select Submit.

Note: If a late fee is waived after the family has paid it, the waived fee will appear in Payment History. If a late fee is waived before the family has paid it, the fee and waiver will not appear in Payment History.

At the bottom of the page, Late Fee and Bank Fee status allows you to review the status of a family's fees.

Use the Late Fee Status tab to see if past fees were Applied or Voided by waivers.

Use the Bank Fee Status tab to see the status of bank fees.

Use the System Fee Adjustment Log to see any changes in the status of system fees.