Open topic with navigation

You are here: Email > Email Campaigns > Wizard Steps > Search for duplicate email addresses

Search for duplicate email addresses

You can search for email addresses that appear in more than one target list.

1. Access the Search for Duplicates screen.
• From Campaigns, click the Duplicate search button for the appeal to search for duplicates.
• From the Appeal Wizard screen for the appeal, click Duplicate search to search for duplicates.
2. Select the Duplicate Search tab.
3. To run the duplicate search, click Start. The Search Status displays “This appeal has been queued for searching.” The amount of time the search is queued can be longer than 30 minutes. These items determine how long a search is queued:
• The intervals set under List acquisition and refresh on the Settings tab in Sites & settings. If you start a duplicate search while a list is being refreshed, there may be a delay because the search cannot begin until the list refresh is complete. For more information, see List acquisition and refresh settings.
• The number of lists queued for refresh before the search. Those lists must refresh before the duplicate search can begin.
4. When the search is queued, close the Duplicate Search screen.
5. After the search is complete, open the Duplicate Search screen again. The Search Status displays “This appeal has been successfully searched” and a grid displays any email lists that contain duplicate email addresses.
6. To view email addresses that appear in multiple target lists, select the Duplicate Records tab.
7. The grid displays the email addresses that appear in multiple target lists. Using the filter options at the top of the grid, you can filter the list of duplicates by email address, recipient name, or target list.

Note: Search results on the Duplicate Records tab are not dynamic. The records that appear in the grid are those from the last search. Any changes made to target lists since the last search, such as due to reacquiring, adding, and removing, do not appear. To update the search results, click Start to run the search again.

8. To close the Duplicate Records screen, click Close.