Authenticate through Apple
When you sign in with your Blackbaud ID, you can choose to authenticate through Apple. This social sign-in option uses your Apple ID for authentication requirements, password resets, and other support needs.
This topic covers the following:
Use Apple authentication
To use Apple authentication with your Blackbaud ID, select Continue with Apple on the sign-in page. Then on the page that explains the requirement to select Share My Email in your Apple settings, select Continue with Apple. Finally, on Apple's sign-in page, provide your Apple credentials.
Warning: You must share your email address to authenticate through Apple. If you don't, you can't access Blackbaud solutions or receive critical email from Blackbaud. If you hide the email address by mistake, see our instructions below to fix your Apple setup.
Turn off Apple authentication
You can turn off Apple authentication at any time and sign in through Blackbaud's secure authentication service. You can use any type of email address with Blackbaud's service, including your Apple email address.
On your Blackbaud profile, select the button beside Authentication details and then select Edit email address.
On the Edit Blackbaud ID screen, select Disable Apple authentication.
On the Disable social authentication screen, select Send confirmation code.
Go to your Apple inbox and open the new email from Blackbaud Authentication Services about your Apple account.
Copy the confirmation code.
Back on the Disable social authentication screen, enter the code and select Confirm.
On the updated Disable social authentication screen, enter a password for Blackbaud's service that meets the password requirements.
Enter the password again to confirm it.
Enter your first and last name. They are used to identify you in the Blackbaud ecosystem.
Select Confirm. This signs you in through Blackbaud's service and returns you to your Blackbaud profile.
You can change personal information, including your email address, password, and authentication method, as necessary.
Can't sign in through Apple?
When you create your Blackbaud Sign In With Apple account using your Apple ID, you must select the Apple option to share your email address. If you don't, Apple hides your email address and runs it through a private relay to anonymize it. This prevents Blackbaud from associating your Blackbaud ID with your actual email address, and you can't access Blackbaud solutions or receive critical email from Blackbaud.
If an error message indicates that you can't sign in because two different accounts use the same email address, then that means you hid your email address in your Apple settings and later disconnected Blackbaud from Apple and tried to sign in again. This inadvertently created a duplicate Blackbaud ID.
To fix your account if you didn't select the Apple option to share your email address, follow these instructions:
Update your Apple settings to stop using Sign in with Apple for Blackbaud.
On the Apple ID Management page, select the Sign in with Apple tile.
Select the Blackbaud entry in your list of connections, and select Stop using Sign in with Apple.
On the confirmation prompt, select Stop Using.
Set up your Blackbaud ID again to sign in through Apple and hide your email address again.
Note: You hide your email address again in these steps because it is necessary to fix your account. However, if you want to continue to sign in through Apple, you will ultimately need to share your email address.
On Blackbaud's sign-in page, select Continue with Apple.
On the page that explains that you need to share your email address, select Continue with Apple again. This redirects you to Apple's sign-in page.
Complete Apple's steps again, and make sure to select Hide my Email again.
Either update your Blackbaud ID or delete it and start over.
Update your Blackbaud IDOn Blackbaud's sign-in page, select Continue with Apple. A prompt appears.
Select Help me change my email.
On the Disable social authentication screen, select Send confirmation code.
Go to your Apple inbox and open the new email from Blackbaud Authentication Services about your Apple account.
Copy the confirmation code.
Back on the Disable social authentication screen, enter the code and select Confirm.
On the updated Disable social authentication screen, enter a password for Blackbaud's service that meets the password requirements.
Enter the password again to confirm it.
Enter your first and last name. They are used to identify you in the Blackbaud ecosystem.
Select Confirm. This signs you in through Blackbaud's authentication service and returns you to your Blackbaud profile.
To switch back to signing in through Apple, sign out and then return to Blackbaud's sign-in page.
Select Continue with Apple.
On the page that explains that you need to share your email address, select Continue with Apple again. This redirects you to Apple's sign-in page.
Complete Apple's steps again, and make sure to select Share My Email.
- Delete your Blackbaud ID and start over
Warning: This option requires a new invitation from your organization and erases all account history. Without a new invitation, you won't be able to access any of your organization's Blackbaud solutions.
On Blackbaud's sign-in page, select Continue with Apple. A prompt appears.
Ignore the prompt and go to your Blackbaud profile using the URL https://app.blackbaud.com/user/.
Select the button beside Authentication details and then select Delete account. A confirmation screen appears.
Note: If your Blackbaud ID is associated with any organizations, a prompt explains that you must remove them from your account before you can delete your Blackbaud ID. To remove an organization, select its button under My organizations and then select the option to remove yourself. You must perform this action for all organizations, including nonprofits, schools, and universities. Then you can select Delete account again.
To acknowledge that you can't undo this action, select I understand that this action isn't reversible.
Select Delete. A screen to confirm your identity appears.
Go to your inbox and open the new email from Blackbaud Authentication Services.
Copy the confirmation code.
Return to the confirmation screen and enter the code.
To sign out and permanently delete your Blackbaud ID, select Delete.
After you receive a new invitation from your organization, return to Blackbaud's sign-in page and sign up again using the email address where you received the invitation. You can select the option to sign in through Apple again, or you can select one of the other sign-in options.