Schedule Group Itineraries

After you add itineraries for a group visit or facility rental, you customize the itineraries by scheduling the daily admission programs, program events, custom items, and resources the group needs.

Group reservation itineraries

For example, a third grade class will arrive at your aquarium between 8:30–9:00am and attend a daily admission program. You add the daily admission program to the itinerary for 9am–12pm and a custom item for their lunch break from 12–12:45pm. Then, you add two timed program events: a shark feeding from 1–2pm and an IMAX film from 2–3pm.

Facility rental itineraries

For a facility rental, a typical itinerary involves only a single itinerary with a custom item used to book a location within your facility for a specific period of time. For more information, see Schedule Custom Items for a Group Itinerary.

Note: Although this is the most common scenario, a facility rental can include scheduled event tickets or admissions, resources, and other custom items. If no tickets are included in the reservation, the pricing structure on the reservation does not apply. Instead, pricing is charged according to the amount associated with the location booked.

Tip: Custom items are used to schedule things that are not daily admission programs or program events — such as meals, gift shop visits, informal tours, meet-ups, or facility rentals.

Multi-day itineraries

While a group visit or facility rental typically involves one day, you can schedule a multi-day itinerary that spans up to five days. To schedule a multi-day itinerary, you add programs and custom events to the group itinerary on subsequent days following the date of the visit specified on the reservation.

For example, a school books a two-day group visit. When you book the reservation, you enter the arrival date. When you schedule the itinerary, you add events for the first day as you would a typical single day itinerary. For the second day, when you add a program, you select the date of the second day in the Date field. This adds a new day to the itinerary.

Tip: When scheduling a group itinerary — especially a complex, multi-day itinerary — start by copying an existing itinerary that’s similar. This is also useful if a group asks to book the same itinerary from a previous visit. For more information, see Copy a Group Itinerary. You can also load predefined group tracks to quickly and consistently schedule itineraries. For more information, see Load a Track for a Group Itinerary.

Itinerary pricing

The itinerary page displays the date of the group visit, ticket price types, and ticket quantities. The cost displayed on the itinerary depends on the pricing structure selected for the tickets included in the reservation.

  • Per ticket — The total cost is calculated and displayed as you add programs and events to the itinerary.

  • Flat rate — The cost displayed on the itinerary is “0.00.” This is true when you add only programs to the itinerary that are included in the corresponding rate scale.

    Note: If you add programs to the itinerary that aren't included in the selected rate scale, the group is charged per ticket for those programs. The per-ticket amount appears on the itinerary, but the flat rate does not. To view the total cost, including the flat rate and any per-ticket charges, return to the reservation record.