Program Forms

From Web, you can create and manage web forms to allow website users to purchase tickets to your programs and events.

Note: The program form does not apply to program events that require registration. To sell tickets to program events that require registration, you use the event registration form.

Your program forms complement your organization’s existing website. For example, you can create program forms and post links on your website. Other than the links, this requires no changes to your website, and when an event ends and you no longer want to sell tickets, you can exclude the event to remove the form from the web.

Note: Each form appears on a web page with a standard design and format. Each form also shares a shopping cart, home page URL, and acknowledgement email message. To configure these settings, go to Web and select the tasks under Configuration. For information about these options, see Design Web Pages, Browser Settings and Home Page URL, Web Payment Settings, and Design Acknowledgement Email.

To create program forms, go to Web and select Manage program forms. The grid displays your organization’s programs and events. You can access program and event records, edit programs and events, approve programs and events for the website to create web forms, and edit the program form options that apply to all program forms.

Under Programs and events, your organization’s programs and events from Tickets appear. For information about programs and events, see the Tickets Guide. Under Live on website, green checkmarks appear for programs or events that have web forms. When you select an entry in the grid, details about the program or event and its web form appear.

To create program forms and manage existing web forms, select programs or events in the grid and use the buttons on the Manage Program Forms page.

  • To open a program or event record, select the name in the Name column. The program or event record appears.

  • To edit an event’s properties, select it and select Edit, Event. For a detailed explanation of the options on this screen, see the Tickets section of the help file.

  • To edit the description for an event’s web form, select Edit, Description. By default, events inherit descriptions from programs. For more information, see the Tickets section of the help file.

  • To create a program form for a program or event, select Approve for website. If the program or event is active, the program creates a program form and a green checkmark appears under Live on website. The URL appears with the program or event details in the grid. On the program form, website users can purchase tickets for the program or event. For programs, they can also purchase tickets for any of its events that are approved for the website. If the green checkmark does not appear under Live on website, check the program or event’s status to confirm that it is active.

  • To remove a program form, select Exclude from website. The program or event still exists in the database, but its form is no longer active. If users attempt to access the form, the program redirects them to the home page you designate on the Website URL screen. For information about the home page, see Browser Settings and Home Page URL.

  • To filter the programs and events in the grid, use the filter tool. You can filter by event name or by when a program or event occurs.

  • To configure program form options such as such as how far in advance to sell tickets and how long tickets can remain in shopping carts, select Online settings for tickets under Configuration. The settings on this screen apply to all program forms. For more information, see Program Form Options.