Chargebacks
Chargebacks occur when an account holder disputes the validity of a credit card transaction and the credit card company issues a chargeback request to Blackbaud Merchant Services. In some cases, such as when the credit card company determines fraudulent activity, Blackbaud Merchant Services must automatically refund the transaction to the cardholder. In other cases, Blackbaud Merchant Services may automatically challenge the chargeback, such as if your organization has already issued a refund for the disputed transaction.
Other types of chargebacks, such as when the cardholder does not recognize a transaction, require attention from your organization. When you have chargebacks that need review, an alert 
appears at the top of your home page.
From Transactions, Disputes, you can view and manage chargeback requests that require input from your organization, such as collateral to determine the validity of a disputed transaction.
Review and manage chargebacks
From Transactions, Disputes, the Needs review section displays all open chargebacks that your organization has yet to review. At a glance, you can view an overview of each chargeback, including the original, disputed transaction and the reason for the dispute.
To view more details about a dispute — and to challenge or accept the chargeback request — select Review details. For more information, see Needs Review.
View chargebacks under bank review
• From Transactions, Disputes, the Under bank review section displays challenged chargebacks and direct debit returns that are currently under review. For more information, see Under Bank Review.
View resolved chargebacks
• From Transactions, Disputes, the Resolved section displays accepted or successfully challenged and closed chargebacks and direct debit returns. For more information, see Resolved Chargebacks.