Transaction Information

From a transaction record, under Transaction info, view details about the transaction.

Summary

  • Gross amount — The total amount processed, including processing fees.

  • Fees — The total fees for the transaction, including processing and application fees.

  • Net amount — The amount disbursed to your bank. Typically, this is the gross amount minus processing fees.

Fees and Fee Coverage

  • Processing fee — The amount you pay to process the transaction. Also called a transaction fee.

  • Application fee — A fee charged by the application that initiated the transaction. The application can be a Blackbaud solution or a third-party application that integrates with the SKY Payments API.

    Tip: If your solution charges an online platform fee, the fee appears as an application fee.

  • Total fees — The total fees for the transaction, including processing and application fees.

  • Donor covered fees — Indicates whether the donor paid fees. If donor cover isn’t available — such as when it’s disabled on the form or the transaction isn’t eligible — the transaction displays Not available.

  • Blackbaud paid fees — Indicates whether Blackbaud paid fees through a Complete Cover®–enabled form.

Transaction Details

  • Account holder — The name entered for the credit card or bank account.

  • Transaction date — The date Blackbaud Merchant Services processed the transaction.

  • Application — The Blackbaud application that submitted the transaction, such as MobilePay Terminal.

  • Source — How Blackbaud Merchant Services received the transaction, such as card present, refund, or chargeback.

  • Terminal type — Where a card-present transaction was accepted, such as a Blackbaud MobilePay Terminal or Payment Terminal device.

  • Account type — The type of account used, such as credit card or direct debit.

  • Account — The last four digits of the credit card or bank account number.

  • Expiration date — The expiration date of the credit card.

  • Status — The processing result for the transaction. For more information, see Transaction Status.

  • Transaction ID — The unique identifier assigned by Blackbaud Merchant Services.

  • Reference number — The reference number assigned by the payment processor.

  • Gateway result — The result returned by the payment gateway, such as whether the transaction was successful. If declined, it includes the reason.

  • Gateway result code — The code returned by the payment gateway that indicates approval or decline.

Tip: For decline or rejection reasons — and recommended steps to resolve — see Gateway Declines.

Payer Information

When available, the record displays the payer's country, address, city, state, zip, phone, email, and IP address.

Disbursement

  • Disbursed — Indicates whether funds were disbursed to your bank.

  • Disbursement date — The date funds were disbursed to your bank. Select the date to view the corresponding disbursement report.

Fraud Management

Shows the results of automated risk screenings run on the transaction, including its risk score and whether it was flagged for location or velocity concerns.