Transaction Information

From a transaction record, under Transaction info, view details about the transaction.

Summary

  • Gross amount — The total amount processed, including processing fees.

  • Fees — The total fees for the transaction, including processing and application fees.

  • Net amount — The amount disbursed to your bank. Typically, this is the gross amount minus processing fees.

Fees and fee coverage

  • Processing fee — The amount you pay to process the transaction. Also called a transaction fee.

  • Application fee — The amount assessed by the application.

  • Total fees — The total fees for the transaction, including processing and application fees.

  • Donor covers fees — Indicates whether the donor paid the processing fee. If donor cover isn’t available — such as when it’s disabled on the form or the transaction isn’t eligible — the transaction displays Not available.

  • Blackbaud paid fees — Indicates whether Blackbaud paid the processing fee through a Complete Cover™-enabled form.

Payments and processing

  • Account holder — The name entered for the credit card or bank account.

  • Transaction date — The date Blackbaud Merchant Services processed the transaction.

  • Application — The Blackbaud application that submitted the transaction, such as MobilePay Terminal.

  • Source — How Blackbaud Merchant Services received the transaction, such as card present, refund, or chargeback.

  • Terminal type — Where a card-present transaction was accepted, such as a Blackbaud MobilePay Terminal or Payment Terminal device.

  • Account type — The type of account used, such as credit card or direct debit.

  • Account — The last four digits of the credit card or bank account number.

  • Expiration date — The expiration date of the credit card.

  • Status — The processing result for the transaction. For more information, see Transaction Statuses.

  • Transaction ID — The unique identifier assigned by Blackbaud Merchant Services.

  • Reference number — The reference number assigned by the payment processor.

  • Gateway result — The result returned by the payment gateway, such as whether the transaction was successful. If declined, it includes the reason.

  • Gateway result code — The code returned by the payment gateway that indicates approval or decline.

Tip: For decline or rejection reasons — and recommended steps to resolve — see Gateway Declines.

Disbursements

  • Disbursed — Indicates whether funds were disbursed to your bank.

  • Disbursement date — The date funds were disbursed to your bank. Select the date to view the corresponding disbursement report.