Donation Types

Employees can create and log charitable donations using the following donation types.

Note: If you do not see a donation type option on the charity page, that donation type may not be enabled for your community. Contact your Customer Success Manager to configure your community's available donation types.

Credit Card

These are donations made using a credit card method. Default credit card types that we currently acknowledge are Visa, Discover, Amex, Apple Pay, Google Pay, and Visa Checkout (Wallet).

Note: Individual processors, such as CanadaHelps, may support fewer credit card types.

The maximum credit card donation amount is $10.00 and the maximum is $50,000.00.

Credit card donations can be a one-time donation or a recurring donation.

How recurring credit card pledges work

If enabled for your community, you can create a recurring donation that will charge your credit card on a designated schedule.

Recurring credit card donations:

  • Are only available for charities using the Blackbaud Giving Fund.

  • Are only available in certain donation experiences that support this type of payment processing. You may not see the option for recurring donations in instances such as peer-to-peer fundraising, short-term or limited campaigns, employee giving programs, or matching gifts.

  • Stay tied to the campaign where they were created and won't automatically continue into new campaigns.

  • Are treated as regular credit card donations. You can’t include or exclude them separately when configuring giving campaigns or peer to peer fundraising. You also can’t customize how they count toward participation or reporting levels.

  • Cannot be uploaded in bulk or imported.

Why a recurring donation might stop

A recurring donation may not be completed for a few different reasons:

  • There’s an issue with your credit card, such as a declined payment.

  • Your account with your employer is no longer active.

  • Your employer changed settings that affected how donations are handled, such as fee coverage.

  • You chose to stop your donation.

  • There's an issue holding the funds during processing, such as a change in the charity's eligibility status.

Tip: You’ll receive an email letting you know if your donation didn’t go through or was canceled. In some situations, you can update your payment method or set up a new donation to continue giving.

Payroll Program

Recurring pledges

These are donations made using a payroll program that automatically deducts donations from employees' paychecks.

One-time pledges

This is a donation made using a payroll program that automatically deducts a donation from an employee's paycheck. This donation type has a one-time date.

Offline

These are donations made outside of the application and are retroactively entered. Logging an offline donation allows employees to request employer match for donations made outside of CSRconnect.