Customize single sign on (SSO) error messages

You can edit the default SSO error messages to provide helpful instructions specific to your organization, which improves troubleshooting, reduces confusion, and encourages specific actions.

  • Tell users to log in with their company username and password from your identity provider or domain.

  • Tell users exactly who to email for assistance at your organization.

  • Remind users to take action before a deadline

  • Inform users of a recent policy change.

To use this feature, admins should:

  1. Go to CSRconnect Admin Portal, Community Settings, SSO Error Messages.

  2. Select an error message to customize.

  3. Review the default text. If you haven’t customized the error messages, the default text appears to users. Use this text as a starting point to create your custom content.

  4. Edit the Error Title, if desired.

  5. Edit the Short Description of the problem and solution, if desired.

  6. Edit the Long Description of the problem and solution.

    Use formatting options to customize how the message appears, such bolding the name of the admin they should contact or linking to the company handbook with troubleshooting tips.

  7. Select Save.